Payment Operations Director
Company: Disability Solutions
Location: Phoenix
Posted on: May 4, 2024
Job Description:
Job Title:Payment Operations DirectorLocation:CityScapeWhat
you'll do:The Payments Operations Director is responsible for
driving the overall performance of critical transaction processing
teams while in tandem, scaling our operations as we grow the bank
and introduce new capabilities across our payment's ecosystem.
Critical operating groups in Wire Operations, ACH Operations,
Immediate Payments (ex. Zelle, RTP, PayPal/Venmo), Payment Research
and Business Resiliency will fall under this leadership's directive
with additional span in control contemplated as we evolve the
strategy and related delivery of new payment capabilities. Routine
processing improvements aimed at driving efficiencies and improving
client experience while taking a balanced risk management approach
is key. As a transformational leader, keep apprised of the banks
and Product/Line of Business (LOB) strategic initiatives and work
with business partners to ensure all new initiatives have been
appropriately planned and are fully operational to meet
expectations. Continue to build and refine business resiliency in
payments as a highly strategic initiative around operational
execution and ensure that resiliency planning is a part of any new
initiative, from initial build through regular testing/execution.
Partnering with those responsible for delivering our products and
services roadmap while ensuring we meet core routine vendor and
regulatory requirements is key. Strong knowledge of the banks
underlying technology infrastructure and the knitting between
vendor systems will be important as will the ability to engage with
IT leadership as we continue to build out the bank's systems and
deepen our execution.What we are looking for:
- First and foremost, a visible and highly engaged leader of
evolving payment teams; developing advanced competencies and
synergies across people and teams. Instill a highly engaged and
positive culture with regular communication and sharing our
direction.
- Harness process and people efficiency opportunities as we scale
the bank.
- With all new and future business, build out the corresponding
risk and control measures along with a strong relationship with
first line testing.
- Support the mission of immediate and accurate payment and
client satisfaction with an understanding of what that means to our
client segments.
- Set the tone in identifying operational delivery issues and
plans to resolve them.
- Continue to develop and iterate a reliable business continuity
framework that includes regularly tested tools and processes to
mitigate our wire payment issues. This is a core deliverable for
payments.
- Continue to build out our payment data capture capabilities at
the enterprise level to enable the analysis and reporting required
to measure performance and drive operating decisions. Engage with
sales and LOB partners to understand the business forecast and plan
accordingly.
- Partner closely with Product management to review new product
capabilities with impact to payment operations.
- Partner internally in establishing client delivery criteria and
enablement strategy, work to ensure we build according to client
expectations and satisfaction.
- Build relationships with business leaders and develop trust and
acknowledgement as we work together to meet business line
needs.
- Maintain and lead organizational direction in requiring
continued platform simplicity and ecosystem stability and
resiliency.
- Partner with risk and compliance teams to effectively evaluate
and further enhance risk mitigation strategies, especially as it
relates to evolving fraud threats.
- Maintain awareness of changing regulatory and compliance
requirements that could affect the banks payment delivery
capabilities and ensure alignment with risk teams. Oversee payments
business controls testing, compliance and audit work and maintain
active issues management. What you need to have:
- A proven bank operations leader with 15+ years of progressive
experience in payments and banking operations roles. Has succeeded
and is well versed in leading evolving transactional operating
teams, scaling and managing evolving risk while delivering bank
strategies.
- BA in Business Management, Technology or Engineering desired,
or combination of relevant professional experience at a senior
level. MBA a plus.
- Highly regarded by colleagues as the person capable of
delivering while managing partnership engagement and
expectations.
- A sought-out people leader with deep experience in developing
people, culture, and operating expertise.
- Highly engaged and visible advocate for a strong and
transparent culture. High degree of emotional intelligence and
ability to work through crisis to generate the desired
outcome.
- Payments regulatory and risk expert. Strength in managing all
audit and risk mitigation plans with attention to timeline
commitments.
- Knowledgeable across all payment rail domains including real
time payments and various B2C, B2B and P2P applications. Experience
in fintech enablement and API delivery is a plus.
- Deeply engaged and knowledgeable in key industry developments
and time to market between known suppliers and fintech's. Expert in
evolving real time payment solutions, both domestic and
international/cross border.
- Deep understanding of current and evolving regulatory
requirements, particularly with ISO enablement across payment
rails. Knowledgeable in bank regulations, NACHA rules and
SWIFT.
- Knowledge of API banking, integration layers and HA resiliency
in infrastructure are important as part of overall technical
competence.
- Ability to work across all lines of business and accomplished
in presenting to the C-level.
- Effective, transparent communicator focused in on educating and
bringing the right forum together to drive decisions and
outcomes.
- A high degree of enthusiasm for your work in payments and
educating the organization through the cycles of deciding,
planning, designing, and implementing is key.Benefits you'll
love:We offer all the important things you'd want - like
competitive salaries, an ownership stake in the company, medical
and dental insurance, time off, a great 401k matching program,
tuition assistance program, an employee volunteer program, and a
wellness program. In addition, you'll have the opportunity to
bolster your business knowledge, learning the ins and outs of how
successful companies operate and manage their finances, giving you
invaluable hands-on experience to help grow your career!About the
company:Western Alliance Bank is a wholly owned subsidiary of
Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance
Association Bank, Bank of Nevada, Bridge Bank, First Independent
Bank, and Torrey Pines Bank are divisions of Western Alliance Bank;
Member FDIC. AmeriHome Mortgage is a Western Alliance Bank
company.Western Alliance Bancorporation is committed to equal
employment and will consider all qualified applicants without
regard to race, sex, color, religion, age, nation origin, marital
status, disability, protected veteran status, sexual orientation,
gender identity or genetic information. Western Alliance
Bancorporation is committed to working with and providing
reasonable accommodations for individuals with disabilities. If you
are an individual with a disability and require a reasonable
accommodation to complete any part of the application process
and/or need an alternative method of applying, please email
HR@westernalliancebank.com or call 602-386-2488. When contacting
us, please provide your contact information and state the nature of
your accessibility issue. We will only respond to inquiries
concerning requests that involve a reasonable accommodation in the
application process.-- Western Alliance Bancorporation
Keywords: Disability Solutions, Sun City West , Payment Operations Director, Executive , Phoenix, Arizona
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