Customer Service Advisor AZ
Company: USAA
Location: Phoenix
Posted on: May 4, 2024
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Job Description:
Why USAA?
Let's do something that really matters.
We have an important mission: serving the members of the military
community and their families. It's both a chance to say thank you
and the opportunity to put your talents to work in a meaningful
way. To do it right, we need the right people. We're looking for
those who share our values of honesty, integrity, loyalty and
service. Because what we do is just as important as how we do it.
Come be a part of what makes us so special!
It is all about learning and growing.
Our Bank Customer Service role may be a new career for you. There's
a lot to learn, but the journey is mapped out and USAA is willing
to invest in you! Our comprehensive, fully paid three-month
training program includes all training materials, class
discussions, hands-on training, and e-learning modules. Our
in-office development program provides the training you need and
the encouragement to create a proactive and independent support
style to service our membership.The Opportunity
We are currently seeking dedicated professionals to work in our
Phoenix office (located at 1 Norterra Drive, Phoenix, AZ 85085) for
future bank customer service and sales opportunities in 2024.
Weekly work schedules vary and will include one weekend day. We
have new training classes starting every month. Military veterans
and spouses are highly encouraged to apply.
Relocation assistance is not available for this position.
As a Bank Customer Service Representative, you'll work within
defined guidelines to facilitate the financial security of members
through needs-based sales and service conversations on a single
Banking line of business or product set (for example; deposits,
credit cards, and website customer support). In this role, you will
make a difference to our members as you identify immediate and
underlying financial needs and respond with relevant solutions
through offering USAA Banking products and services.
What you'll do:
Handle inbound member calls in a fast-paced contact center
environment.
Use effective communication probing questions and critical thinking
skills to identify member needs and provide relevant solutions
which may include offering banking products.
Efficiently navigate multiple systems and programs while
maintaining an engaging member interaction that may occur across
multiple channels.
Develop banking product knowledge to attract new members and expand
relationships with current members through product acquisition.
Advise and educate members on available USAA digital tools and
resources to improve the user experience.
Provide outstanding member service by demonstrating empathy, active
listening, and professionalism.
Apply strong time and call management skills in assisting members
with banking needs.
Embrace continuous improvement and development through coaching and
collaboration with manager and team members.
What you have:
High School Diploma OR GED.
Ability to provide outstanding customer service for our members by
communicating clearly and professionally by phone or email to
process banking requests and provide information on banking
products.
Ability to prioritize and multi-task while navigating through
multiple business applications.
Strong interpersonal and communication skills.
Successful completion of a job-related assessment is required.
What sets you apart:
US military experience through military service or a military
spouse/domestic partner.
1 year of customer contact experience in a needs-based sales
environment.
Prior experience in a fast-paced contact center environment.
6 months experience frequently communicating (minimum 60 percent of
the time) with customers by phone.
The above description reflects the details considered necessary to
describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market
data and establishing ranges to ensure we remain competitive. You
are paid within the salary range based on your experience and
market data of the position. The actual salary for this role may
vary by location. The salary range for this position is: $43,680 -
$44,680.
Employees may be eligible for pay incentives based on overall
corporate and individual performance and at the discretion of the
USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to
support their physical, financial, and emotional wellness. These
benefits include comprehensive medical, dental and vision plans,
401(k), pension, life insurance, parental benefits, adoption
assistance, paid time off program with paid holidays plus 16 paid
volunteer hours, and various wellness programs. Additionally, our
career path planning and continuing education assists employees
with their professional goals.
For more details on our outstanding benefits, visit our benefits
page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis,
this posting will remain open until the position is filled. Thus,
interested candidates are encouraged to apply the same day they
view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
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Keywords: USAA, Sun City West , Customer Service Advisor AZ, Hospitality & Tourism , Phoenix, Arizona
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