Lead Solutions Architect - DEX +IT Support Services
Company: Humana
Location: Phoenix
Posted on: May 4, 2024
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Job Description:
Become a part of our caring community and help us put health
first
The Lead Solutions Architect is a highly technical and strategic
role with subject matter expertise in Digital Employee Experience
(DEX) tooling/concepts, and IT Support Services domains, and strong
knowledge and understanding of adjacent technology domains like
network, identity and access management, and security.
The Lead Solutions Architect designs and develops IT solutions to
business problems in alignment with Enterprise Architecture
direction and approved technology standards and reference
architectures. The Lead Solution Architect provides technology
guidance, strategic road maps, principles, standards, and
operational best practices to support Humana in managing their
technology domains and meeting customer needs. The Lead Solutions
Architect is also responsible for ensuring a cohesive strategic
vision across a broad range of technologies and solves problems of
diverse scope and complexity ranging from moderate to substantial.
Aligns product engineering, product management, user experience
design, and enterprise architecture to produce enterprise level
system designs and architecture.
Collaborate closely with adjacent technology leaders (identity,
security, endpoint management, vulnerability management, asset
management, IT service management, analytics, etc.) to ensure the
secure, seamless delivery of digital workplace technologies.
Responsible for the creation of 4-year strategic technology
roadmaps, standards and reference architectures for areas supported
by this role.
Analytical and problem-solving ability. Combine and organize
information into meaningful patterns; identify underlying
relationships, causes and effects; and combine pieces of
information to form conclusions or general rules.
Communication. Excellent oral and written communication skills.
This includes the ability to explain digital concepts to business
leaders and business concepts to technologists, and to sell ideas
and processes internally at all levels, including the board and
investors.
Business results orientation. Seek to understand business needs,
and work to anticipate, identify and meet employee needs.
Advocate for advanced analytics and automation to streamline
efficiencies.
Provides guidance and coaching to Lead Engineers across the
department.
Use your skills to make an impact
Required Qualifications
Strong understanding of digital workplace technologies (hardware,
software, services and SaaS tools).
5+ years of demonstrated experience performing solution
architecture functions.
5+ years applied expertise in enterprise workplace technologies to
include Digital Employee Experience (DEX) frameworks, concepts, and
technology platforms (e.g. Lakeside Systrack, Nexthink Infinity,
1E, etc.), campaign creation, persona identification, and automated
remediations experience using DEX tooling.
5+ years of experience with ITIL/ITSM best practices and shift left
concepts to include chat bots (Espressive, Service Now, Moveworks),
omni channel experiences, knowledge management practices, and the
integration of DEX tooling with IT Service Desk (Service Now) to
increase efficiencies.
5+ years of experience working in distributed, cloud-based, and
on-prem environments e.g. AWS, Azure, etc.
3+ years of experience working with Infrastructure as Code,
automation, CI/CD pipelines.
5+ years IT experience in highly regulated environments
3+ years of working within continuous engineering Agile delivery
frameworks to keep pace with frequent changes and reduce
complexity.
Expert knowledge of system architecture, design, configuration, and
implementation across multiple device management technologies
Preferred Qualifications
8+ years applied expertise in enterprise workplace technologies to
include Digital Employee Experience (DEX) frameworks, concepts, and
technology platforms (e.g. Lakeside Systrack, Nexthink Infinity,
1E, etc.), campaign creation, persona identification, and automated
remediations experience using DEX tooling.
Master's Degree or equivalent experience in a highly regulated IT
environment supporting user-facing workplace technology
solutions.
Additional Information
------ --- Why Humana
Humana offers a variety of benefits to promote the best health and
well-being of our employees and their families. We design
competitive and flexible packages to give our employees a sense of
financial security-both today and in the future, including:
Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities
Work-At-Home Requirements
To ensure Home or Hybrid Home/Office employees' ability to work
effectively, the self-provided internet service of Home or Hybrid
Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10
Mbps is recommended; wireless, wired cable or DSL connection is
suggested
Satellite, cellular and microwave connection can be used only if
approved by leadership.
Employees who live and work from Home in the state of California,
Illinois, Montana, or South Dakota will be provided a bi-weekly
payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with
telephone equipment appropriate to meet the business requirements
for their position/job.
Work from a dedicated space lacking ongoing interruptions to
protect member PHI / HIPAA information.
Interview Format
As part of our hiring process for this opportunity, we will be
using an interviewing technology called HireVue to enhance our
hiring and decision-making ability. HireVue allows us to quickly
connect and gain valuable information from you pertaining to your
relevant skills and experience at a time that is best for your
schedule.
Social Security Task
Humana values personal identity protection. Please be aware that
applicants may be asked to provide their Social Security Number, if
it is not already on file. When required, an email will be sent
from Humana@myworkday.com with instructions on how to add the
information into your official application on Humana's secure
website.
*This is a remote position.
**Must be able to work EST hours.
#LI-Remote
#LI-CB2
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of
starting base pay for full time (40 hours per week) employment at
the time of posting. The pay range may be higher or lower based on
geographic location and individual pay will vary based on
demonstrated job related skills, knowledge, experience, education,
certifications, etc.$139,500 - $192,000 per yearThis job is
eligible for a bonus incentive plan. This incentive opportunity is
based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively,
'Humana') offers competitive benefits that support whole-person
well-being. Associate benefits are designed to encourage personal
wellness and smart healthcare decisions for you and your family
while also knowing your life extends outside of work. Among our
benefits, Humana provides medical, dental and vision benefits,
401(k) retirement savings plan, time off (including paid time off,
company and personal holidays, volunteer time off, paid parental
and caregiver leave), short-term and long-term disability, life
insurance and many other opportunities.
About us
Humana Inc. (NYSE: HUM) is committed to putting health first - for
our teammates, our customers and our company. Through our Humana
insurance services and CenterWell healthcare services, we make it
easier for the millions of people we serve to achieve their best
health - delivering the care and service they need, when they need
it. These efforts are leading to a better quality of life for
people with Medicare, Medicaid, families, individuals, military
service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee
or applicant for employment because of race, color, religion, sex,
sexual orientation, gender identity, national origin, age, marital
status, genetic information, disability or because he or she is a
protected veteran. It is also the policy of Humana to take
affirmative action to employ and to advance in employment, all
persons regardless of race, color, religion, sex, sexual
orientation, gender identity, national origin, age, marital status,
genetic information, disability or protected veteran status, and to
base all employment decisions only on valid job requirements. This
policy shall apply to all employment actions, including but not
limited to recruitment, hiring, upgrading, promotion, transfer,
demotion, layoff, recall, termination, rates of pay or other forms
of compensation and selection for training, including
apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and
does not discriminate on the basis of race, color, national origin,
age, disability, sex, sexual orientation, gender identity or
religion. We also provide free language interpreter services. See
our
https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
Keywords: Humana, Sun City West , Lead Solutions Architect - DEX +IT Support Services, Other , Phoenix, Arizona
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