Mortgage Warehouse Operations Manager
Company: Disability Solutions
Location: Phoenix
Posted on: April 28, 2024
Job Description:
Job Title:Mortgage Warehouse Operations
ManagerLocation:BiltmoreWhat you'll do:Our Warehouse Lending teams
provide support to mortgage banking companies with short-term,
secured revolving credit that enables mortgage bankers to fund and
inventory residential mortgage loans until they can be purchased by
permanent investors. As a Mortgage Warehouse Operations Support
Manager, you will be responsible for managing a group of Mortgage
Warehouse Specialists who process advance requests from Mortgage
Bankers to close mortgage transaction for consumers or review
mortgage collateral documents that secure Warehouse Lines provided
by the bank. Utilize your extensive mortgage and management
experience to ensure the team; processes all requests in a timely
manner, provides superior customer service and adheres to policies
and procedures.Supervise and mentor a team of 5-6 Mortgage
Warehouse Specialists who process 200-300 transactions per day in
the bank's proprietary system. Monitor the team's productivity and
quality, lead regular team huddles, provide regular written and
verbal feedback. Mentor others to achieve their full potential.
Lead regular discussions with customers on their needs and how the
bank can be of service. Consistently apply good decision-making
techniques pertaining to inquiries, approvals, requests as they
apply to existing policies and procedures, keeping within assigned
approval limits and using these instances as learning tools for
employee development.What we are looking for:
- Lead a team that processes 200-300 funding requests per day,
lending against residential loans. Ensure the team processes
funding requests within several minutes of receiving requirement
documents. Ensure the team reviews key documents to validate data
accuracy prior to completing funding requests.
- Lead a team that reviews mortgage collateral documents that
secure borrowing facilities to ensure data matches information
provided by customers; provides exceptional customer service in
responding to customer's questions or requests. Ensure collateral
documents are shipped on a timely basis to investors that will
purchase loans.
- Lead and participate in department projects, including testing
disaster recovery, UAT testing of system enhancements and other ad
hoc projects.
- Ability to multitask and function in a past faced
environment.
- Lead and develop a team; responsible for hiring, coaching,
performance management, training and development.
- Actively participates in assuring quality control in regards to
audits and certifications.What you need to have:
- Strong mortgage banking experience, preferably in processing,
closing or post closing (5+ years of direct experience).
- High school diploma required (bachelor's degree preferred)
.
- Strong communication skills, especially speaking and listening
skills (ex: customer service roles).
- Strong written communication skills, communicating with
customers or staff.
- Previous leadership experience required; demonstrated
management, team building and ability to provide constructive but
direct performance feedback to staff.
- Intermediate Excels skills, ability to take data/information
and provide meaningful insights.
- Ability to analyze workflows and re-engineer processes.Benefits
you'll love:We offer all the important things you'd want - like
competitive salaries, an ownership stake in the company, medical
and dental insurance, time off, a great 401k matching program,
tuition assistance program, an employee volunteer program, and a
wellness program. In addition, you'll have the opportunity to
bolster your business knowledge, learning the ins and outs of how
successful companies operate and manage their finances, giving you
invaluable hands-on experience to help grow your career!About the
company:Western Alliance Bank is a wholly owned subsidiary of
Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance
Association Bank, Bank of Nevada, Bridge Bank, First Independent
Bank, and Torrey Pines Bank are divisions of Western Alliance Bank;
Member FDIC. AmeriHome Mortgage is a Western Alliance Bank
company.Western Alliance Bancorporation is committed to equal
employment and will consider all qualified applicants without
regard to race, sex, color, religion, age, nation origin, marital
status, disability, protected veteran status, sexual orientation,
gender identity or genetic information. Western Alliance
Bancorporation is committed to working with and providing
reasonable accommodations for individuals with disabilities. If you
are an individual with a disability and require a reasonable
accommodation to complete any part of the application process
and/or need an alternative method of applying, please email
HR@westernalliancebank.com or call 602-386-2488. When contacting
us, please provide your contact information and state the nature of
your accessibility issue. We will only respond to inquiries
concerning requests that involve a reasonable accommodation in the
application process.-- Western Alliance Bancorporation
Keywords: Disability Solutions, Sun City West , Mortgage Warehouse Operations Manager, Accounting, Auditing , Phoenix, Arizona
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