Service Quality Excellence NMQ EUV Program Manager Intel CT & US Region
Company: Asml
Location: Phoenix
Posted on: May 9, 2024
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Job Description:
Job ID: J-00296671ASML brings together the most creative minds
in science and technology to develop lithography machines that are
key to producing faster, cheaper, more energy-efficient microchips.
We design, develop, integrate, market and service these advanced
machines, which enable our customers - the worlds leading
chipmakers - to reduce the size and increase the functionality of
their microchips, which in turn leads to smaller, more powerful
consumer electronics. Our main headquarters are located in
Veldhoven, the Netherlands, and we also have 18 office locations
around the United States- including main offices in Hillsboro, OR,
Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.Job
Mission/DescriptionThe CS Quality and Excellence for the Intel CT &
US Region is part of the Customer Support organization. The team
support all local US sites operationally and the Intel sites WW for
customer quality engagement. The Quality & Excellence team is
responsible to define and drive the quality improvement roadmap for
the US region and in alignment with Intel. The team consists of 4
main pillars to enable driving Quality as an operations:Customer
Quality - [Intel Customer Team] - The customer quality managers
secure progress and communication of quality incidents (tactical)
and quality programs (strategic). They are also responsible to
share customers voice internal at local sites and towards upstream
solution providersService Quality Engineering - [Regional]- Support
local operations to address quality hits captured in the daily
disturbance review meetingsService Quality Excellence - [Regional]
- Drive quality programs; internal and ISO audit, Quality training,
craftmanship, New Machine Quality, etcLogistics Quality -
[Regional] - Focus on material return quality, inspections, stock
purge, tool calibrations & certificationThe CS&S Service
Quality Excellence NMQ EUV Program Manager is part of the Service
Quality Excellence team. (NMQ = New Machine Quality). The
performance of ASML products during the installation phase and 1st
year of operations is identified as New Machine performance. It is
the expectation and drive to ensure that the new machines are
outperforming systems > 1yr running at customer site. As a
result the number of quality hits and impact of quality hits during
this timeframe is expected to be low. The NMQ EUV Program manager
is responsible to secure an improvement roadmap for EUV products,
based on following activities:Closely collaborate with NQM program
manager focusing on DUV products to ensure a synchronized approach
for both platform typesClosely collaborate with the Quality
Engineers, Customer Quality Managers to:Understand the landscape of
quality hits during the NMQ phase at customer sitesIdentify common
denominators for NMQ hits and define priorities based on internal
and external impactDefine improvement opportunities to improve the
NMQ performanceDefine support requests towards headquartersSetup
and maintain an aligned NMQ EUV goal:Align with ASML headquarters
on targets/KPIsDefine leading KPIs for NMQ EUV program within
teamSupport customer communication with Customer Quality
Managers:Closely collaborate to strategy on updates towards Intel
and Micron regarding NMQ reduction roadmaps and progressSupport
other customer teams with US based data on NMQ performanceSupport
driving the quality mindset & training within US region:Define and
drive activities to increase the CS engineers awareness/mindset
required to avoid operational induced NMQ hitsPerform other duties
as assigned or requiredEducational and ExperienceBachelor/Masters
degree with extensive years of relevant experienceExperience in the
semiconductor industryExperience in Professional Field Service
OperationsPeople leadership experienceExperience in Quality
management aspects within a high tech business to business
environmentAPPS, EUV and/or EUV experience preferredPersonal
SkillsStakeholder management at different levels in organizationGet
things done mentalityAble to analyze and draw conclusions from data
or report informationStrong communication and influencing
skillsTrack record in process improvement/optimizationAnalytical
thinking skillsOther informationThis position requires access to
controlled technology, as defined in the Export Administration
Regulations (15 C.F.R. 730, et seq.). Qualified candidates must be
legally authorized to access such controlled technology prior to
beginning work. Business demands may require ASML to proceed with
candidates who are immediately eligible to access controlled
technology.The physical demands described here are representative
of those that must be met by an employee to successfully perform
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions.While performing the duties of this job, the
employee routinely is required to sit; walk; talk; hear; use hands
to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist,
reach, and stretchThe employee is occasionally required to move
around the campusRequires frequent domestic and/or international
travel dependent on company needsSpecific vision abilities required
by this job include close vision, color vision, peripheral vision,
depth perception, and ability to adjust focusThe environment
generally is moderate in temperature and noise levelMust be able to
read and interpret data, information, and documentsCan observe and
respond to people and situations and interact with others
encountered in the course of workWilling to travel to customer
sites within the region and to Headquarters when required
(Veldhoven/Wilton/San Diego)Service Quality Excellence Manager, can
be located in 1 of following locations; Hillsboro-OR, Phoenix-AZ or
Austin-TXDiversity and inclusionASML is an Equal Opportunity
Employer that values and respects the importance of a diverse and
inclusive workforce. It is the policy of the company to recruit,
hire, train and promote persons in all job titles without regard to
race, color, religion, sex, age, national origin, veteran status,
disability, sexual orientation, or gender identity. We recognize
that diversity and inclusion is a driving force in the success of
our company.Need to know more about applying for a job at ASML?
Read our frequently asked questions .by Jobble
Keywords: Asml, Sun City West , Service Quality Excellence NMQ EUV Program Manager Intel CT & US Region, Executive , Phoenix, Arizona
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