Delivery System Application Support and Engineer - PHOENIX, AZ
Company: West Direct Oil
Location: Phoenix
Posted on: May 9, 2024
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Job Description:
*THIS IS NOT A REMOTE ROLE. PLEASE DO NOT APPLY IF YOU ARE NOT
LOCATED IN PHOENIX, AZ.**We are not accepting work visas at this
time*Job TitleDelivery System Application Support and
EngineerGeneral descriptionThis position is ideal for a hands-on,
outgoing individual who desires to be involved in various aspects
of the IT field (database management, service desk, hardware
install, software install/testing). The position requires strong
resource and time management skills. Qualified candidates will
present a friendly and professional demeanor to customers and
colleagues.This person will work with a software development
engineering team and will participate in designing, integrating,
testing, and deploying software application programs. This role is
responsible for providing technical applications support and
implementation of the company's truck tech products in remote
locations (some traveling required).ResponsibilitiesCreate and run
database queries to update delivery information and provide
customer reportingUpdate and maintain existing programs to support
optimization of delivery and customer support processAutomate
existing manual data-entry processesSupport the mechanical
technology in our delivery trucks including configuration, triage
and support of handheld scanning devices, metering devices,
communication and network devices, and supporting
infrastructureIdentify and troubleshoot software bugs and work with
developers on fixes to be loaded on the device.Be available to
answer phone calls from users late at night when necessaryOpen and
monitor incidents, including error messages + API Support, with 3rd
party providersProvide training to clients in usage and maintenance
of devices including initial equipment setup, device diagnostics
and support, and performing routine administrative
tasksProvisioning Configuration of the devices enabling and
disabling featuresApplication and non-application software
installation, update, and managementTaking full ownership of
assigned tasks and keeping customers well-informed about the
progressTravel to multiple company or customer sites throughout the
yearProvide remote and on-site support of handheld technologyHandle
all levels of support with Ability to collaborate and communicate
technical issues to truck drivers with minimal technical
knowledgeRequired Skills/QualificationsSelf-starter with the
self-discipline to schedule and complete tasks without direct
supervisionUnderstanding of development best practices and sprint
cyclesBackground in Computer Science, Engineering, Electronics or a
related fieldDeep understanding of IT fundamentalsUnderstanding of
relational databases and database managementCritical reasoning
skills and ability to listen and acquire critical
informationExcellent communication skills including proficiency in
verbal and written EnglishWilling to travel overnight and work
weekends when necessaryData and analytics experience on any
platformAbility to quickly grasp and adopt new technologiesProvide
API support and technical issue resolution via multiple support
channels,Previous work with mobile devices, where memory and
storage space may be limited on bandwidth or communication, such as
in wireless connectivity is a plusExperience with the installation
of Mid:com and LCR registers is a plusAbility to multi-task,
attention to detail, and strong motivational skillsTechnical
AbilitiesWindows architecture, Control Panel and System settingsSQL
Querying (TSQL preferred)SQL Management StudioAny object-oriented
programming language (previous programs to maintain will be in
Python)Able to understand and troubleshoot system/API/applications
flowsProficient with Microsoft Office products (Word, Excel)This
job description lists the primary responsibilities and duties for
this position. Nothing in this job descriptionrestricts managements
right to assign or reassign duties and responsibilities to this job
at any time.by Jobble
Keywords: West Direct Oil, Sun City West , Delivery System Application Support and Engineer - PHOENIX, AZ, IT / Software / Systems , Phoenix, Arizona
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