Mainframe Operations Specialist
Company: Disability Solutions
Location: Chandler
Posted on: May 9, 2024
Job Description:
Job Description:At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. Responsible Growth is how we run our company and
how we deliver for our clients, teammates, communities and
shareholders every day.One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being.Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization.Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!Job Description:The Mainframe operations team
provides the first level of response for all infrastructure issues.
The Mainframe Operations Specialist will participate in the SYSMOD
weekend activities, and will also assist in the planning,
development, and implementation of infrastructure solutions
involving cross-functional technical experts to meet specific
deployment requirements aligned with available playbooks and
technical blueprints. This individual is viewed as a technology
domain subject matter expert (SME); able to provide and communicate
technology solutions across differing audiences including
technical, managerial, and/or vendors. This role will participate
in multiple projects and activities related to.This job is
responsible for being the first point of contact for requests or
service failure incidents and maintaining stability for a portfolio
of applications. Key responsibilities include documenting or
modifying knowledge, performing investigations, identifying
incidents, mitigating impacts and engaging in triages, and working
with technology teams to identify and resolve issues. Job
expectations include following well defined Standard Operating
Procedures (SOPs) and partnering with experts to improve service
levels by proposing changes to monitoring, alerting, and
configuration.Responsibilities:
- Primary responsibility is support the SYSMOD weekend activities
and to minimize the impact to service delivery caused by failures
of online processing and infrastructure in the Mainframe processing
environments
- Escalate issues and problems to support or upper management
groups as required and to provide expert operational assistance to
diagnose and repair same
- Cross-training of peers in discipline area of expertise
- Demonstrate ability to support cross-organization
initiatives.
- Monitors and supports application components and infrastructure
critical to the business, such as relevant technologies and
dashboards, responds to alerts regarding production incidents, and
resolves issues prior to customer service interruption
- Fulfills requests from users, operations, auditors, and
regulators within service level agreements and drives operational
excellence through process improvement and monitoring development
efforts related to supported technologies
- Onboards monitoring tools and applications in access system(s)
of record to research potential production incidents, meet user
requirements and service changes, and identify and implement
automation opportunities in partnership with architects and
engineers
- Communicates status updates and technical details, such as
infrastructure, application and client impact, and component points
of failure to management, and provides reporting on environment and
incident status in operational meetings
- Performs environment routing and cycling, implements splash
pages, and liaises with development teams to design and configure
auto provisioning, straight thru revocation (STR), and straight
thru processing (STP)
- Manages aged revocation monitoring to identify and fix defects
in applications and systems of record
- Prepares technical documentation and develops procedures for
trouble shooting incidents in order to identify production failure
scenarios, vulnerabilities, and improvement opportunities requiring
escalationsRequired Skills:
- Ability to work weekends and after hours
- Highly effective ability to perform SYSMOD activities (IPL,
automation)
- Apply extensive knowledge of the infrastructure and business
applications in order to minimize disruption of services, the delay
of deliverables or the recovery of failing components
- Capable of training colleagues and/or leading subordinates
- Proven self-motivated ability to organize or actively
participate in projects that improve the overall ability of the
organization to provide effective, efficient, and low cost
services
- Expert working knowledge of the mainframe environment and the
relationship to the business units
- Works effectively with others by establishing and maintaining
positive working relationships on a diverse team
- Strategic Thinker: able to anticipate business needs and growth
opportunities
- Challenging the status quo and continuously looking for
opportunities to modernize and automate wherever we can
- Self-motivated and results-orientated
- MS Office Skills (Excel, Word, Outlook)
- Strong organizational skills with attention to detail
- Good analytical and problem-solving skills
- Excellent communication skills both verbal and written; must be
able to appropriately convey ideas, concerns and opinions across
differing levels of management
- The ability to work effectively in a fast-paced environment
with tight deadlines
- Flexibility to react and adapt to rapidly changing
scenariosDesired Skills:
- ITIL certifications a plus
- ITSM knowledge a plus.
- Previous experience in financial firm, performing similar
function is highly desirableMinimum Education Requirement:
- College degree or equivalent experience/certificate in Computer
Arts/Science with focus or experience on mainframe
technologiesShift:3rd shift (United States of America)Hours Per
Week: 40
Keywords: Disability Solutions, Sun City West , Mainframe Operations Specialist, IT / Software / Systems , Chandler, Arizona
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