Credit Assistance Specialist - Bilingual (Spanish) - Consumer Card - 2nd Shift
Company: Disability Solutions
Location: Phoenix
Posted on: April 28, 2024
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Job Description:
Job Description:At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. Responsible Growth is how we run our company and
how we deliver for our clients, teammates, communities and
shareholders every day.One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being.Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization.Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!Job Description:This role is responsible for
providing credit assistance and solutions to our clients. The role
is performed in an operational environment (primarily call center
or chat) and handles primarily outbound calls for a single product
at any stage of delinquency or risk, including Pre-Charge Off and
Recovery. The role leverages strong problem solving skills and
executes through exceptional customer service and empathy while
meeting both Bank of America and client needs. The role requires
sound judgement and decision making.Responsibilities:--- Reaches
out to delinquent clients to secure payment and determines reason
for delinquency on active or inactive loan, deposit and/or credit
card accounts--- Negotiates repayment of outstanding debt that
benefits both the client and lender in a positive and professional
manner, leveraging tools and resources where applicable---
Determines the right solution for the client while staying within
collections compliance guidelines--- Demonstrates empathy for the
client's situation using ethical behavior that is consistent with
the bank's code of conduct--- Achieves quality standards and meets
key performance indicators--- Works an established list of accounts
on an automated collections system, auto-dialer and/or manual
calling and is responsible for the mitigation of lossesProficient
in Spanish - Successful completion of the language
assessmentRequired Skills:--- At least 1 year of customer service
experience--- Excellent verbal and written communication skills---
Ability to work within the operating hours and days for this
position as outlined in the posted job requisition--- Must have a
commitment to exceptional customer service, including the ability
to be empathetic and meet client needs--- Must be proficient in
dealing with customers issues in both a routine and complex
environment--- Must demonstrate negotiation and persuasion skills,
and the ability to communicate and negotiate with a variety of
customers and clients--- Must have the ability to navigate multiple
computer systems while interacting with the customer, as well as
the ability to think critically and use sound judgment in decision
makingDesired Skills:--- College degree or commensurate work
experience preferred--- Credit Assistance and collections
experience--- Inbound/Outbound call center experience---
Banking/financial services experience--- Knowledge of banking
operationsSkills Used in this Role:--- Collections--- Customer
Service--- Oral Communication--- Written Communication--- Active
Listening--- Negotiation--- Problem Solving--- Influencing---
Critical thinking--- Multitasking--- Financial MathSchedule: Monday
- Friday, 11:00am - 8:00pm (rotating Saturdays). Shift:2nd shift
(United States of America)Hours Per Week: 40
Keywords: Disability Solutions, Sun City West , Credit Assistance Specialist - Bilingual (Spanish) - Consumer Card - 2nd Shift, Other , Phoenix, Arizona
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