Billing Customer Services Representative - Sun City West, AZ, United States

Company: Sonora Quest
Location: Sun City West
Posted on: January 6, 2022

Job Description:

Primary City/State:Phoenix, ArizonaDepartment Name: Billing Customer ServiceWork Shift: DayJob Category:Revenue CycleApply today and join one of the Most Admired Companies in Arizona!We are looking for Customer Service Representatives who LOVE to help people over the phone. Are you tired of working in call centers where you have to either collect money or sell something? Our Customer Service call center is different. We don't sell or collect anything-we help patients with account reconciliation or bill questions. How is that for a change? Imagine being able to provide meaningful solutions to customers. You don't have to imagine: apply today and join our team!WE OFFER:Starting pay of $17.35 per hour (or more DOE).Excellent benefits: medical, dental, vision plans.Generous Paid Time Off.Paid Training.We don't work weekends!Telecommuting (upon completion of training, additional trainings and meetings will be onsite at our headquarters in Phoenix)Bilingual in Spanish highly preferred.POSITION SUMMARYProvides Customer Service functions dealing directly with patient inquiries and complaints as well as issues as reported via phone or customer service calls and correspondence. Oversees collection of timely documentation from network providers and patients to ensure adherence to quality standards and timely filing requirementsCORE FUNCTIONS1. Receives incoming phone calls from patients and providers in reference to payment issues, perceived inappropriate patient service and updates on insurance data.2. Responsible for determining nature of call and documenting via claim system an appropriate associated reason code.3. Effectively research, resolve and respond to billing issues accurately and expeditiously.4. Supplies support function to Reimbursement area in posting zero payment Explanation of Payments from Insurance companies.5. Monitor patient accounts providing account reconciliation to facilitate prompt payment and prevent inappropriate transfers to the outside collection agency.6. Responsible for cross-functional assistance with EOB Adjustments, Bad Debt Recovery Trailer Entry and Cash Payment mailing.MINIMUM QUALIFICATIONSRequires a high school diploma or GED; with a minimum of two years of customer service experience.One year of previous medical billing experience is preferred.Requires excellent verbal and organizational skills, the ability to interface with difficult customers and work with minimum direct supervision to meet required goals.PREFERRED QUALIFICATIONSAdditional related education and/or experience.

Keywords: Sonora Quest, Sun City West , Billing Customer Services Representative - Sun City West, AZ, United States, Accounting, Auditing , Sun City West, Arizona