Call Center Representative - Urgent Need
Company: millenniumsoft
Location: Tempe
Posted on: April 1, 2026
|
|
|
Job Description:
Position : Call Center Representative - Urgent Need Location :
Tempe, AZ Duration : 6 Months Contract 1 st Shift (M-F) Essential
Job Functions: Answer incoming customer inquiries by phone and
email Places orders for customer by phone, email and fax for
shipment from BPV for over 4000 products codes Determines
requirements by working with customers Utilize a customer
relationship application and /or database to record activities and
research product information Provide support and assistance to the
outside sales force Handle requests for returned product Work with
other teams cross-functionally to resolve customer and sales force
issues Respond to inquiries by clarifying desired information;
research, locate, and provide information Resolve problems by
clarifying issues; researching and exploring answers and
alternative solutions; implements solutions; escalates unresolved
problems Fulfill requests by clarifying desired information;
completing transactions; forwarding requests Update job knowledge
by participating in educational opportunities Enhance client
reputation by accepting ownership for accomplishing new and
different requests; exploring opportunities to add value to job
accomplishments Works with customers to resolve issues and insure
that escalations are quickly and effectively handled Works
collaboratively with a variety of people at all levels within the
organization to ensure effective communication and success of key
initiatives Basic Skills/Competencies Required: Customer Focus,
Customer Service, Data Entry Skills, Listening, Phone Skills,
Verbal Communication, Written Communication, Critical Thinking
Skills, Building Relationships, People Skills, Interpersonal Savvy
(Team Orientation), Problem Solving, Multi-Tasking Ability to be
flexible in work schedule, including a willingness to work overtime
as needed Must be able to work shifts ranging from 5:00am – 5:00pm
AZ time Monday thru Friday and an occasional Saturday if business
needs dictate Positive and Professional attitude Education
Required: High School Diploma Experience Required: One (1) or more
years customer service experience desired, one year Call Center
experience a plus
Keywords: millenniumsoft, Sun City West , Call Center Representative - Urgent Need, Customer Service & Call Center , Tempe, Arizona
