SunCityWestRecruiter Since 2001
the smart solution for Sun City West jobs

Senior Account Manager

Company: Change Healthcare
Location: Sun City West
Posted on: October 19, 2020

Job Description:

Transforming the future of healthcare isn?t something we take lightly. It takes teams of the best and the brightest, working together to make an impact.As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.Here at Change Healthcare, we?re using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.--If you?re ready to embrace your passion and do what you love with a company that?s committed to supporting your future, then you belong at Change Healthcare.Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.--Empower Your Future. Make a Difference.Senior Account ManagerServe as the primary relationship owner and contact for an assigned group of mid to top tier client accounts with responsibility for retention and growth. Liaison between customer and internal teams. Ensure clients derive maximum value from our products and services. As the client?s trusted advisor, work closely to identify needs including workflows and consult on best practices for solutions.Facilitate and conduct effective client meetings, including stakeholders at all levels of the organization up to C-Suite. Deliver weekly, monthly and/or quarterly status and results presentations to internal and external teams, as needed/requested. Identify new opportunities from within existing accounts, partnering with the Sales team to aid in increasing revenue. Ensure a deep enough understanding of clients? individual experiences to head off potential issues before they become problems and ensure revenue renewal and client retentionWhat will be my duties and responsibilities in this job?Manage multiple accounts; develop positive working relationships with all customer touch pointsDrive client retention, renewals, upsells and client satisfactionLiaison between the customer and internal teamsBe the primary point of contact and build long-term relationships with customersDevelop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsorsForecast and track key account metricsUpdate job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizationsResponsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basisIdentifying risk to renewals as well as opportunities for upsellEnhance department and organization?s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishmentsPartner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goalsManage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issuesProvide input on new processes and workflows as neededFocus on ensuring superior customer service levels, operational excellence and strategic insightWhat are the requirements needed for this position?7+ years experience in Customer Success and/or Account ManagementDynamic personality able to effectively engage and influence a variety of audiences at all levels of a businessConfident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizationsA focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverablesBusiness acumen, sound decision making, analytical and organizational skills in a fast-paced environment; a consultative approach to managing complex client relationshipsProject and program management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasksAbility to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligationsPassion about business and dissatisfaction with status quo ? always thinking of ways to improve/grow assigned clientsBachelor?s Degree in appropriate field of study or equivalent work experienceStrong analytical skillsWorking knowledge and experience with contracts and contract negotiationsDemonstrated ability to work independently and remain motivatedWorking knowledge of computers and Microsoft office suite of servicesDynamic personality able to effectively engage and influence a variety of audiences at all levels of a businessProject and program management experience; knowledge of key concepts including phases, plans, deliverables, scope and taskWeb ex experience requiredExperience with conducting sales presentations required--What other skills/experience would be helpful to have?Analytical SkillsMotivationAdaptabilityProblem Identifier and SolverHandle Multiple PrioritiesOrganizational SkillsWritten and Verbal CommunicationAmbitionHigh EnergyWill to Succeed--What are the working conditions and physical requirements of this job? General office demands--How much should I expect to travel?Wiling to travel up to 50%Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!--Equal Opportunity/Affirmative Action Statement Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information,-- national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com--with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf--to view our pay transparency nondiscrimination policy.Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Keywords: Change Healthcare, Sun City West , Senior Account Manager, Executive , Sun City West, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Audit Manager - Compliance
Description: Purpose of JobWe are currently seeking a talented Audit Manager Compliance for the San Antonio Home Office II/III, Plano Legacy, Phoenix, Tampa, or 100 remote work environment.Leads and executes both (more...)
Company: USAA
Location: Phoenix
Posted on: 10/27/2020

RN / Registered Nurse / Arizona / Any / Travel RN-Case Manager Job
Description: Specialty: RN-Medical Surgical-TravelLocations: Newport, OregonShift: DayDuration: 13 weeksStart Date: ASAPJob Description ul li Registered nurses in this specialty practice primarily on hospital (more...)
Company: All Medical Personnel
Location: Phoenix
Posted on: 10/27/2020

Medical Director needed - Generous Pay, Benefits Package, Sign On Bonus!!!
Description: Allergy/Immunology opening in Phoenix, Arizona. This and other physician jobs brought to you by DocCafe.com A well established Infusion Group with locations nationwide is
Company: One Stop Recruiting
Location: Phoenix
Posted on: 10/27/2020


Senior Manager Materials
Description: Corporate Overview br Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and (more...)
Company: Hubbell Incorporated
Location: Phoenix
Posted on: 10/27/2020

Identity & Access Management Consulting Consultant
Description: Job Description Location: Negotiable Level: Consultant Travel: 100 Monday - Friday Accenture is a leading global professional services company, providing a broad range of services and solutions in (more...)
Company: Accenture
Location: Phoenix
Posted on: 10/27/2020

Program/Project Management Lead
Description: Purpose of JobWe are currently seeking a talented Program/Project Manager Lead. This position can be located in the San Antonio, Phoenix office or 100 Remote Work Environment.For related project experience (more...)
Company: USAA
Location: Phoenix
Posted on: 10/27/2020

Infection Control Program Manager
Description: An exciting position has recently opened for a Manager of the Infection Control Program at this prominent Los Angeles Area Medical Center. Join this non-profit health system, and lead an outstanding team (more...)
Company: Clinical Nurse Specialist
Location: Glendale
Posted on: 10/27/2020

Program/Project Management Lead - SCRA (100% Remote Work Available)
Description: Purpose of Job Facilitates and leads the execution and delivery of moderately to highly complex non-IT work efforts intended to accomplish business goals and objectives within prescribed timeframes and (more...)
Company: USAA
Location: Surprise
Posted on: 10/27/2020

Audit Manager - Compliance
Description: Purpose of JobWe are currently seeking a talented Audit Manager Compliance for the San Antonio Home Office II/III, Plano Legacy, Phoenix, Tampa, or 100 remote work environment.Leads and executes both (more...)
Company: USAA
Location: Surprise
Posted on: 10/27/2020

Program / Project Management Lead - SCRA (100% Remote Work Available)
Description: Purpose of JobFacilitates and leads the execution and delivery of moderately to highly complex non-IT work efforts intended to accomplish business goals and objectives within prescribed timeframes and (more...)
Company: USAA
Location: Phoenix
Posted on: 10/27/2020

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Sun City West RSS job feeds