Senior Manager, Biotech Management/ENTECH
Company: Banner Health
Location: Sun City West
Posted on: May 12, 2022
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Job Description:
Primary City/State:Sun City West, ArizonaDepartment
Name:Technology Mgmt-Bio-MedWork Shift:DayJob Category:Clinical
SupportHealth care is constantly changing, and at Banner Health, we
are at the front of that change. We are leading health care to make
the experience the best it can be. We want to change the lives of
those in our care - and the people who choose to take on this
challenge. If changing health care for the better sounds like
something you want to be part of, we want to hear from you.There is
no better time to be in healthcare IT. As a Senior Manager, Biotech
Management/ENTECH, you will be part of the Technology Management
team providing implementation, service, and support for all Banner
Health medical equipment. Banner IT was awarded Insider Pro and
Computerworld's 100 Best Places to Work in IT for 2020! The team
has also received the 2019 Biomedical Instrumentation and
Technology/AAMI Bright Idea finalist award for their innovation and
empowering organizational structure. In addition, the commercial
business ENTECH, provides project management, on-site technology
management, equipment planning and assessment for imaging and
non-imaging clinical technology. Dedicated to Banner Health's
mission to make health care easier, so life can be better, the
Information Technology division is focused on diversity, employee
engagement and development, driving innovation, providing legendary
service, and delivering successful results, all in a culture of
trust and respect.In your role as a Banner Health Senior Manager,
Biotech Management/ENTECH, you will work in a fast-paced, and
rewarding environment with state-of-the-art technology that
directly impacts the patient experience. We provide a robust
orientation program to set you up for success. Opportunities for
employee development include project and time management,
temperament training, leadership academy topics, and
vendor-provided technical training. Teamwork is key in this
department and you will be empowered to utilize resources and
collaborate to ensure consistent service delivery. Some travel may
be required depending on the facilities you support. Future career
growth includes opportunities in medical imaging, planning,
security, integration and quality areas. In addition, tuition
reimbursement and tuition discounts are available for continuing
education costs. Banner Health IT was awarded Inside Pro and
Computerworld's 100 Best Places to work in IT for 2020 and
2021!Your pay and benefits (Total Rewards) are important components
of your Journey at Banner Health. Banner Health offers a variety of
benefit plans to help you and your family. We provide health and
financial security options, so you can focus on being the best at
what you do and enjoying your life.Within Banner Health Corporate,
you will have the opportunity to apply your unique experience and
expertise in support of a nationally-recognized healthcare leader.
We offer stimulating and rewarding careers in a wide array of
disciplines. Whether your background is in Human Resources,
Finance, Information Technology, Legal, Managed Care Programs or
Public Relations, you'll find many options for contributing to our
award-winning patient care.POSITION SUMMARY
This position has clinical technology support responsibility for
specific geographic zones which includes a facility and external
ENTECH customers. It will ensure that strategic objectives are
carried out at the site level and provides direction and leadership
to clinical technology service/support personnel for the assigned
location(s). This position is responsible for ensuring a highly
focused customer experience that facilitates patient care in the
operational and strategic settings. This includes coordination of
medical equipment services between organizational and outside
entities.
CORE FUNCTIONS
1. Hires, trains, conducts performance evaluations, and coordinates
the work within its geographic clinical technology service delivery
zone including an internal facility and surrounding external
customers. Participates in the development and implementation of
team goals and objectives. Ensures all goals and objectives are met
delivering the highest customer service in timely and effective
fashion.
2. Promotes a team oriented work ethic based on service and
technical excellence principles by emphasizing performance
standards that are customer focused. Hires, counsels, and evaluates
staff in a manner consistent with those principles. Develops and
promotes a continuous quality improvement philosophy to meet and
exceed these objectives.
3. Recommends and provides technical expertise on major
modifications, projects, installations, and pre-purchase
evaluations. Coordinates site and field based resources to provide
support to project activities including but not limited to
inventory audits, technology commissioning/decommissioning,
technology staging, and installation activities. Acts as a primary
resource between customers and vended services and draws expertise
and resources from within the Technology Management/ENTECH team to
help support these objectives as needed. Repairs, performs
scheduled maintenance, and coordinates/carries out small-scale
projects involving all levels of medical technology.
4. Markets and promotes the sale of TM/ENECH services outside
customers. Supervises and provides staffing support to those
customers/services as needed to enhance outside business
profitability.
5. Reviews all service documentation, including safety/hazard
alerts and recalls, JCAHO, ECRI and other related literature.
Reviews and/or updates job descriptions, asset inventories, service
reports, scheduled maintenance procedures and technical support
documentation
6. Participates in the development of the department budget in
conjunction with established goals and objectives. Plays a key role
in ensuring budgetary goals are met on an annual basis.
7. Participates in department task forces and councils. This
includes participating in the development and implementation of all
processes, procedures, and programs to increase operations
efficiency and effectiveness, as well as to ensure the delivery of
quality customer care within the responsible geographical zone
served.
8. Maintains professional and technical knowledge by attending
educational workshops, reviewing professional publications,
establishing personal networks, and participating in professional
societies.
9. This position has responsibility for clinical technology
service/support and asset management for facilities and accounts
for the assigned location(s). Customers are internal and external
(including all departments within the facility, facility
administrators, department leaders, and other allied health
personnel. The success of technology management operations will be
most visible through resolving issues, coordinating services,
collecting data and feedback, and answering questions for both
internal and external customers.
MINIMUM QUALIFICATIONS
Must possess a strong knowledge of service operation leadership as
obtained through the completion of an Associate degree or
equivalent progressive experience and/or four years increasingly
responsible work experience in a technology field.
Four years progressively more responsible work experience in a
technology field, in addition to a minimum of two years of previous
leadership are necessary to coordinate activities of the technical
staff.
PREFERRED QUALIFICATIONS
Experience in a healthcare setting preferred. Previous supervisory
and/or management experience is preferred. Completion of a
bachelor's degree in electronics is also preferred.
Additional related education and/or experience preferred.
Keywords: Banner Health, Sun City West , Senior Manager, Biotech Management/ENTECH, Executive , Sun City West, Arizona
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