Associate Director-Credit and Debit Card Fraud Management

Company: Disability Solutions
Location: Phoenix
Posted on: April 18, 2024

Job Description:

Job Title:Associate Director-Credit and Debit Card Fraud ManagementLocation:CityScapeWhat you'll do:Western Alliance Bank is seeking an Associate Director for Credit and Debit Card Fraud Management. This is a new position within one of the bank's top strategic product investments. The Associate Director will be a key leader within a high-value, fast-paced environment reporting to the Director of Servicing and Operations. They will lead significant change and transformation of commercial credit and debit card strategies related to fraud. The Associate Director will initially have a team of two fraud analysts and overall ownership of fraud risk & operational strategies, processes, losses, false positive ratios, and data analytics. In addition, manage a key vendor leveraged for various fraud and operational services, to ensure their performance meets the bank's needs and quality standards. The candidate must have thought leadership and be able to develop a current and future state roadmap. This role will expand as card product offerings evolve. The candidate will also provide partners with risk expertise, guidance, and some ownership of product development, as well as operational and servicing practices. Since it is driving significant change while managing day-to-day loss prevention and customer experience, they will have visibility and regular interaction with bank Executives. Western Alliance is looking for someone who leads by example, introduces new business disciplines, shows enthusiasm, and wants to progress their career.What we are looking for:

• Plan Well, Deliver Exceptional- Use previous experience to develop a vision and strategy. Look at the current state in order to develop a short-term and long-term roadmap that will meet the business needs, minimize losses, and navigate Card through growth and change. Determine what changes, technology, and development are needed for both the present and future. This includes leveraging knowledge of risk and fraud prevention tools, card platform capabilities, third-party offerings, vendor cadence, etc. Always show thought leadership and challenge the status quo. Identify non-traditional card fraud risk and develop solidified proactive strategies to mitigate potential losses. Manage any large compromises or breaches. Includes analytics, internal collaboration, strategy, communication, and Plan.
• Drive Operational Excellence- Card Servicing and Operations encompasses departments that are build-outs, being re-engineered, or will be implementing new functions. This person will play a critical role in all aspects. The initial focus will be current state and identifying opportunities with solutions. This includes managing outsourced fraud functions, implementing changes for process gaps, improving current practices, and driving efficiencies. The ideal candidate will have a proven background in implementing positive change and overcoming barriers. Long term, they will set forth a timeline that would include efforts requiring persuasion and/or business cases. The Fraud Department will need to be closely aligned with the Operations and Servicing teams.
• Help People The Associate Director will have a team of two Sr. Analysts who understand the current full spectrum of fraud and are driven to do what's right. A strong leader for both the fraud team that can engage the team into this transformation, and through a processor conversion. They will need to coach, understand what drives them, find ways to enrich their skills and job satisfaction, and most importantly, show support. The culture is two-way feedback to help each other grow.
• Do the Right Thing Every Single Time- The bank's brand is built on the trust of our clients, employees, and shareholders. The Associate Director will need to be immersed in day-to-day operations as needed while leading and developing the path forward. Will carefully analyze and validate observations to ensure any and all decisions or recommendations always balance risk with customer impact. All decisions must take into consideration regulatory, compliance, and internal risk.
• Imagine the Possibilities- You will be a change agent. Must be agile since the bank continues to invest and build Card products. Primarily on Commercial Card and B2B. Have an entrepreneurial spirit as you navigate through some ambiguity and have the opportunity to re-engineer and build. Be able to balance risk, loss, and what we focus on, the overall client experience!What you need to have:
  • 10+ years of card experience with strong fraud detection analytics, modeling, and strategy is a must. B2B and B2C are a plus.
  • 5+ years of leading a team that involves engagement as Card grows and changes.
  • 5+ years of using Falcon with either FIS or TSYS
  • 3+ years of other types of loss mitigation outside of traditional card fraud, such as collections
  • BA/BS required.
  • Any fraud, risk, or compliance certifications are a plus.
  • Robust analytical skills
  • Strong knowledge of Federal, PCI, PII, and Visa regulations
  • Experience in claims and disputes process
  • A deep understanding of client credit management beneficial
  • Must thrive in a fast-paced, and changing, environment.
  • Previous experience managing fraud and chargebacks through a third-party provider is a must.
  • Demonstrated experience in fraud department build-out or re-engineering.
  • Experience using Tableau, SQL, or other data mining software.
  • Previous processor conversion is a plus.
  • Proven record of passing successful audits
  • Network with other professionals within the card fraud and risk industry
  • Ability to clearly communicate to individuals at all levels.Benefits you'll love:We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!About the company:Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.-- Western Alliance Bancorporation

Keywords: Disability Solutions, Sun City West , Associate Director-Credit and Debit Card Fraud Management, Executive , Phoenix, Arizona