Manager, Claims Operations - Auto Non-Injury (Phoenix)
Company: USAA
Location: Phoenix
Posted on: April 19, 2024
Job Description:
Why USAA?Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial
security of millions of U.S. military members and their families.
Not all of our employees served in our nation's military, but we
all share in the mission to give back to those who did. We're
working as one to build a great experience and make a real impact
for our members.
We believe in our core values of honesty, integrity, loyalty and
service. They're what guides everything we do - from how we treat
our members to how we treat each other. Come be a part of what
makes us so special!The OpportunityWe are seeking a dedicated
Manager, Claims Operations, to lead a team of entry level Auto
Adjusters. This team will handle express level Auto Non-Injury
Claims.In this role you will lead auto claims operations member
service employees who are responsible for serving our members, and
providing appropriate solutions as they investigate, evaluate and
negotiate the claim. Develop engaged employees through regular
coaching and feedback to deliver business results. Implement
process improvements, provide feedback on the process and lead
organizational process changes. Drive execution of operational risk
management, regulatory compliance training, policies and
procedures.We offer a flexible work environment that requires an
individual to be in the office 4 days per week. This position can
be based in: Phoenix, AZ. Relocation assistance is not available
for this position.What you'll do:
- Ensure risks associated with business activities are
effectively identified, measured, monitored, and controlled in
accordance with risk and compliance policies and procedures.
- Inspect and review quality of claim files and provide feedback
to employees as appropriate.
- Be responsible for ongoing coaching and driving awareness so
employees understand how their work and contributions support the
overall claims and Enterprise strategies.
- Proactively find opportunities to improve operational
effectiveness, member experiences and processes providing feedback
to internal partners
- Create conditions for success, remove obstacles, lead and
champion change.
- Achieve optimal productivity through handling workload volumes,
staffing, training needs, and identifying and implementing
appropriate solutions.
- Monitor work to ensure consistent execution of processes and
adherence to guidelines and frameworks.
- Handle escalations and makes appropriate decisions based on the
policy.
- Facilitate and guide employees through skill identification and
developing for career progression.
- Support projects by serving as a subject matter expert.
- Hire, develop, and coach claims employees for results
delivery.
- Consistently coach employees on claims handling and find
opportunities to improve overall process and engagement.What you
have:
- Bachelor's degree; OR 4 years of related experience (in
addition to the minimum years of experience required) may be
substituted in lieu of degree.
- 6 years of progressive customer service, operational, military
or leadership experience to include a minimum of 2 years of claims
handling experience required with demonstrated proficiency.
- 2 years of direct team lead, supervisory or management
experience.
- Experience using and interpreting data to make decisions.
- Demonstrated leadership, initiative, customer service and/or
claims handling skills.
- Acquisition and maintenance of applicable insurance adjuster
license within 6 months time in role.What sets you apart:
- Current experience as a Claims Manager/Supervisor
- Recent Claims Leadership experience
- Experience with Auto Non-Injury claims
- Experience coaching and mentoring newer Claims employees
- Master's Degree and/or CPCU or similar Claims designation
- Experience leading large-scale projects or initiatives
- Contact center management experience
- US military experience through military service or a military
spouse/domestic partnerThe above description reflects the details
considered necessary to describe the principal functions of the job
and should not be construed as a detailed description of all the
work requirements that may be performed in the job.What we
offer:Compensation: USAA has an effective process for assessing
market data and establishing ranges to ensure we remain
competitive. You are paid within the salary range based on your
experience and market data of the position. The actual salary for
this role may vary by location. The salary range for this position
is: $99,160 - $178,480.Employees may be eligible for pay incentives
based on overall corporate and individual performance and at the
discretion of the USAA Board of Directors.Benefits: At USAA our
employees enjoy best-in-class benefits to support their physical,
financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
goals.For more details on our outstanding benefits, please visit
our benefits page on USAAjobs.com.Applications for this position
are accepted on an ongoing basis, this posting will remain open
until the position is filled. Thus, interested candidates are
encouraged to apply the same day they view this posting. -USAA is
an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
Keywords: USAA, Sun City West , Manager, Claims Operations - Auto Non-Injury (Phoenix), Executive , Phoenix, Arizona
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