Medical Assistant Phoenix Remote Triage Line Orthopedic Service Line
Company: Banner Health
Location: Sun City West
Posted on: June 17, 2022
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Job Description:
Primary City/State:Sun City West, ArizonaDepartment Name:
BBWMC/BDWMC Ortho-ClinicWork Shift: DayJob Category:Clinical
CareThis role comes with a $1,000 sign-on bonus for qualified new
hires!Health care is changing, and it's our goal to create a new
model to answer America's health care challenges today and in the
future. Our passionate and talented teams will be the change on the
health care landscape in our communities - big and small. If taking
access and delivery from complex to easy, from costly to affordable
and from unpredictable to reliable sounds interesting to you, we
want to hear from you.Banner Orthopedics is an energetic, busy
clinic, serving a vast age range of patients from pediatric to
geriatric. We strive to provide a customer obsessed environment and
provide excellent patient care in the front and back office. We are
staffed with 4 providers in our Surprise Clinic, and numerous other
high achieving staff.-- Due to success within the community, our
practice continues to grow with the expansion of adding providers
and staff in every aspect of orthopedic needs for our
patients.--Our patients come to us from all over the west valley
and we pride ourselves on the relationship we have with primary
care physicians in and outside of the Banner Health system. Banner
as an organization is constantly striving to improve the work
environment and how we provide care to our community.--Banner
strives to push boundaries, challenge the norm, and come up with
ways to make health care easy for our patients and for our staff.
We have 4 conveniently located clinics in the West Valley (Peoria,
SCW, Glendale, and Surprise) and all are about 10-15 away from each
other. If you are looking to be challenged, work with a large team
that is focused on getting the absolute best results for patients,
then Banner West Valley Orthopedics is just the place to start or
continue your journey in healthcare.As a Remote Triage Medical
Assistant- for our Sun City West location, you will be working
directly with surgeons and physician assistants. You will get a
chance to help improve quality of care, life and help patients get
back to their regular daily lives after injury: this is a fast
paced, very busy triage line-taking about 30-40 calls per day
responding to medical questions and concerns for patients in
orthopedics, podiatry, sports med, and spine. Needs to have great
customer service skills, knowledge in service line, with
post-surgical and musculoskeletal injuries. Must be able to problem
solve, have good communication skills, and collaborate with
multiple practices. All of our patients are post ops that are
obtained from the hospital. This person would have to be
comfortable communicating with nursing homes, social workers,
hospital staff. A career with Banner is great if you are just
starting out, or have many years' experience. Everyone at Banner
contributes to our patients lives!-- Our team is like a family and
we help one another, empower one another to make decisions, and
encourage natural talents so each member can grow.--The Medical
Assistant will have the opportunity to work Mon-Fri 8a-5p --Remote
after 60-90 days of training on site.Banner Health Center Sun City
West - 14416 W. Meeker BlvdAt Banner Medical Group, you'll have the
opportunity to perform a critical role in the community where you
practice. Banner Medical Group provides both primary and specialty
care throughout the communities in which Banner Health operates. We
do this in a variety of settings - from smaller group practices
like our Banner Health Clinics in Colorado and Wyoming, to large
multi-specialty Banner Health Centers in the metropolitan Phoenix
area. We currently have more than 1,000 physicians and more than
3,500 total employees in our group and are seeking others to
enhance our ability to deliver our nonprofit mission of providing
excellent patient care.POSITION SUMMARYThis position is responsible
for assisting clinicians and nursing staff in providing medical
care, as well as, implementing and evaluating direct patient care.
This position utilizes specialized knowledge, judgment and skills
to provide an excellent patient experience.CORE FUNCTIONS1.
Prepares patient for exam and treatment by taking and recording
vital signs, symptoms and other necessary measurements and
recording chief complaint; documents pain scores as appropriate.
Reports condition of patient which may be indicative of change in
the patient's condition to the clinician.2. Assists providers with
exams and minor in-office procedures which could include taking
patients' blood pressure, documenting respiration and heart
rate/pulse, taking temperature, as well as performing phlebotomies,
ear irrigation and EKG's. Acts as chaperon as needed. Uses
universal blood and body fluid precautions at all times and
personal protective equipment as needed. Responsible for
prioritization of patient flow through clinical process.3.
Coordinates and manages patient care including pre-certifications,
referrals, authorizations, prescriptions and scheduling of patients
for clinic, hospital and other ancillary medical treatments and
tests. Responsible for communicating test results to patient. Acts
as a resource to clinician in order to provide optimal patient
care. May administer medications in accordance with established
policies and procedures or as directed.4. Provides clerical support
with patient/client notifications and documentation to include but
not limited to complete medical records including labs,
authorizations, X-Rays, hospital records and any previous care
pertaining to each patient visit. Provides complete and accurate
information necessary for billing related to the patient encounter
in a timely fashion.5. Maintains a clean, functional environment
including cleaning and disinfection of equipment, exam rooms and
storage areas. Disinfects equipment and instruments using
appropriate solutions following sterilization procedures. Follows
manufacturer's recommendations and OSHA guidelines in handling of
hazardous substances. Performs basic maintenance of equipment and
coordinates needed maintenance for prompt repairs.6. Orders
supplies as directed, stocks patient care areas. Medication
ordering and tasks related to all medications (e.g. expired
medications/equipment and recalls).7. Develops and maintains
effective communication mechanism with all external and internal
customers. Exemplifies service orientation and the team concept in
all contacts.8. This position will complete all necessary
on-boarding/orientation activities, including simulation training,
as needed or directed.9. This position works under the direct
supervision of the providers. This position interacts with all
levels of staff in a variety of departments, physicians, patients,
families and external contacts, such as employees of other health
care institutions, community providers and agencies, concerning the
health care of the patient. Also interacts with physician's offices
in order to report, ask for or clarify information. Prioritizes
data from multiple sources to provide support for the response of
the patient and family to changes in health status.MINIMUM
QUALIFICATIONSHigh school diploma/GED or equivalent working
knowledge. Completion of an approved medical assistant training
program as defined by state regulations.Active Medical Assistant
Certification is required. Certification or additional training
must meet the requirements for Meaningful use. BLS certification
required. Active Medical Assistant certification such as:
Registered Medical Assistant (RMA) with proof of current membership
from American Medical Technologists (AMT) or Certified Medical
Assistant (CMA) with proof of current membership from American
Association of Medical Assistants (AAMA) or Certified Clinical
Medical Assistant (CCMA) with proof of current membership from
National Health Career Association (NHA) (Test administered after
7/1/2017 only) or National Certified Medical Assistant (NCMA) with
proof of current membership from National Certified Competency
Testing (NCCT).Requires strong computer skills, including the
ability to work with medical software. Requires exceptional
interpersonal and communication skills. Requires the ability to
manage multiple changing priorities in an effective and organized
fashion.Employees working at BUMG, BUMCT, or BUMCS in a Behavioral
Health clinical setting that serves children must possess an
Arizona Fingerprint Clearance Card at the time of hire and maintain
the card for the duration of their employment. Employees working at
Banner MD Anderson on the Banner University Medical Center Phoenix
campus must possess a State of Arizona Department of Public Safety
Level One Fingerprint Clearance Card at the time of hire and
maintain the card for the duration of their employment. This is a
requirement of the Whole Family Counseling Program held at this
specific facility.PREFERRED QUALIFICATIONSExperience with office
medical procedures and treatments and knowledge of insurance,
managed care operations, EMR and scheduling software
preferred.Additional related education and/or experience
preferred.
Keywords: Banner Health, Sun City West , Medical Assistant Phoenix Remote Triage Line Orthopedic Service Line, Healthcare , Sun City West, Arizona
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