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Medical Assistant Phoenix Remote Triage Line Orthopedic Service Line

Company: Banner Health
Location: Sun City West
Posted on: June 17, 2022

Job Description:

Primary City/State:Sun City West, ArizonaDepartment Name: BBWMC/BDWMC Ortho-ClinicWork Shift: DayJob Category:Clinical CareThis role comes with a $1,000 sign-on bonus for qualified new hires!Health care is changing, and it's our goal to create a new model to answer America's health care challenges today and in the future. Our passionate and talented teams will be the change on the health care landscape in our communities - big and small. If taking access and delivery from complex to easy, from costly to affordable and from unpredictable to reliable sounds interesting to you, we want to hear from you.Banner Orthopedics is an energetic, busy clinic, serving a vast age range of patients from pediatric to geriatric. We strive to provide a customer obsessed environment and provide excellent patient care in the front and back office. We are staffed with 4 providers in our Surprise Clinic, and numerous other high achieving staff.-- Due to success within the community, our practice continues to grow with the expansion of adding providers and staff in every aspect of orthopedic needs for our patients.--Our patients come to us from all over the west valley and we pride ourselves on the relationship we have with primary care physicians in and outside of the Banner Health system. Banner as an organization is constantly striving to improve the work environment and how we provide care to our community.--Banner strives to push boundaries, challenge the norm, and come up with ways to make health care easy for our patients and for our staff. We have 4 conveniently located clinics in the West Valley (Peoria, SCW, Glendale, and Surprise) and all are about 10-15 away from each other. If you are looking to be challenged, work with a large team that is focused on getting the absolute best results for patients, then Banner West Valley Orthopedics is just the place to start or continue your journey in healthcare.As a Remote Triage Medical Assistant- for our Sun City West location, you will be working directly with surgeons and physician assistants. You will get a chance to help improve quality of care, life and help patients get back to their regular daily lives after injury: this is a fast paced, very busy triage line-taking about 30-40 calls per day responding to medical questions and concerns for patients in orthopedics, podiatry, sports med, and spine. Needs to have great customer service skills, knowledge in service line, with post-surgical and musculoskeletal injuries. Must be able to problem solve, have good communication skills, and collaborate with multiple practices. All of our patients are post ops that are obtained from the hospital. This person would have to be comfortable communicating with nursing homes, social workers, hospital staff. A career with Banner is great if you are just starting out, or have many years' experience. Everyone at Banner contributes to our patients lives!-- Our team is like a family and we help one another, empower one another to make decisions, and encourage natural talents so each member can grow.--The Medical Assistant will have the opportunity to work Mon-Fri 8a-5p --Remote after 60-90 days of training on site.Banner Health Center Sun City West - 14416 W. Meeker BlvdAt Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.POSITION SUMMARYThis position is responsible for assisting clinicians and nursing staff in providing medical care, as well as, implementing and evaluating direct patient care. This position utilizes specialized knowledge, judgment and skills to provide an excellent patient experience.CORE FUNCTIONS1. Prepares patient for exam and treatment by taking and recording vital signs, symptoms and other necessary measurements and recording chief complaint; documents pain scores as appropriate. Reports condition of patient which may be indicative of change in the patient's condition to the clinician.2. Assists providers with exams and minor in-office procedures which could include taking patients' blood pressure, documenting respiration and heart rate/pulse, taking temperature, as well as performing phlebotomies, ear irrigation and EKG's. Acts as chaperon as needed. Uses universal blood and body fluid precautions at all times and personal protective equipment as needed. Responsible for prioritization of patient flow through clinical process.3. Coordinates and manages patient care including pre-certifications, referrals, authorizations, prescriptions and scheduling of patients for clinic, hospital and other ancillary medical treatments and tests. Responsible for communicating test results to patient. Acts as a resource to clinician in order to provide optimal patient care. May administer medications in accordance with established policies and procedures or as directed.4. Provides clerical support with patient/client notifications and documentation to include but not limited to complete medical records including labs, authorizations, X-Rays, hospital records and any previous care pertaining to each patient visit. Provides complete and accurate information necessary for billing related to the patient encounter in a timely fashion.5. Maintains a clean, functional environment including cleaning and disinfection of equipment, exam rooms and storage areas. Disinfects equipment and instruments using appropriate solutions following sterilization procedures. Follows manufacturer's recommendations and OSHA guidelines in handling of hazardous substances. Performs basic maintenance of equipment and coordinates needed maintenance for prompt repairs.6. Orders supplies as directed, stocks patient care areas. Medication ordering and tasks related to all medications (e.g. expired medications/equipment and recalls).7. Develops and maintains effective communication mechanism with all external and internal customers. Exemplifies service orientation and the team concept in all contacts.8. This position will complete all necessary on-boarding/orientation activities, including simulation training, as needed or directed.9. This position works under the direct supervision of the providers. This position interacts with all levels of staff in a variety of departments, physicians, patients, families and external contacts, such as employees of other health care institutions, community providers and agencies, concerning the health care of the patient. Also interacts with physician's offices in order to report, ask for or clarify information. Prioritizes data from multiple sources to provide support for the response of the patient and family to changes in health status.MINIMUM QUALIFICATIONSHigh school diploma/GED or equivalent working knowledge. Completion of an approved medical assistant training program as defined by state regulations.Active Medical Assistant Certification is required. Certification or additional training must meet the requirements for Meaningful use. BLS certification required. Active Medical Assistant certification such as: Registered Medical Assistant (RMA) with proof of current membership from American Medical Technologists (AMT) or Certified Medical Assistant (CMA) with proof of current membership from American Association of Medical Assistants (AAMA) or Certified Clinical Medical Assistant (CCMA) with proof of current membership from National Health Career Association (NHA) (Test administered after 7/1/2017 only) or National Certified Medical Assistant (NCMA) with proof of current membership from National Certified Competency Testing (NCCT).Requires strong computer skills, including the ability to work with medical software. Requires exceptional interpersonal and communication skills. Requires the ability to manage multiple changing priorities in an effective and organized fashion.Employees working at BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. Employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. This is a requirement of the Whole Family Counseling Program held at this specific facility.PREFERRED QUALIFICATIONSExperience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR and scheduling software preferred.Additional related education and/or experience preferred.

Keywords: Banner Health, Sun City West , Medical Assistant Phoenix Remote Triage Line Orthopedic Service Line, Healthcare , Sun City West, Arizona

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