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Medical Records Clerk

Company: UnitedHealth Group
Location: Sun City West
Posted on: November 20, 2022

Job Description:

$2000 Sign on bonus external candidates

Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration, and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work. SM

We're changing the way health care works for the better. That means consulting with our members, partnering with our physicians, and delivering drugs in the most efficient and effective way. Join us and start doing your life's best work. SM

This position is full-time. Employees are required to have flexibility to work between Sunday - Thursday 6:00am - 4:30pm OR Tuesday - Saturday 8:00am - 6:00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at St. Joseph's Hospital and Medical Center at 350 West Thomas Rd. Phoenix, AZ 85013.

Primary Responsibilities:

  • Provide clerical, secretarial, word processing, and other support services as assigned.
  • Demonstrate understanding of applicable business departments' operations, drivers, and/or procedures
  • Receive information (e.g., medical records; physician letters; general correspondence) from stakeholders (e.g., providers; clients)
  • Verify information (e.g., member information; type of record) and include work queue driver prior to entering information into data entry work queue
  • Work with stakeholders (e.g., internal partners; providers; members) to clarify, confirm, and/or gather additional information
  • Scan documents into data entry queue ensuring appropriate personnel have access
  • Pull relevant data from reports received
  • Enter relevant data and information into appropriate systems/tools (e.g., spreadsheets) that can be utilized for reports
  • Review completed documentation to ensure data entry quality and accuracy
  • Ensure confidentiality regulations and rules (e.g., PHI; HIPAA) and/or compliance guidelines are complied with when gathering, entering data and information, reviewing and/or distributing data and information
  • Generate reports in relevant systems needed to prepare additional reports for stakeholders
  • Monitor, track, and/or integrate data and information (e.g., operations; claims; performance) into documents and reports
  • Perform quality checks prior to distribution to ensure reports and documents are accurate
  • Submit reports to applicable stakeholders (e.g., management) in order to obtain approval when needed
  • Review current reports/documents/processes to identify potential improvements or changes
  • Provide guidance to internal team members on changes to reports/documents/processes
  • Open mail (e.g., physical; email; e-fax) to determine type of documents/attachments contained
  • Review documents/attachments to ensure appropriate information has been provided
  • Scan or stamp mail/documents with the date received
  • Create and send (e.g., mail; fax; email) pertinent forms to submitters to correct/gather missing information when necessary
  • Revise and/or add to documents/attachments as needed prior to processing
  • Submit documents and reports to relevant stakeholders (e.g., management; providers; members; internal partners) following appropriate departmental procedures
  • Ensure records and files are stored and managed in accordance with files/records management procedures and regulations
  • Ensure confidentiality regulations and rules (e.g., PHI; HIPAA) are complied with when filing or storing documents
  • Create electronic/paper files needed to store documents
  • Review records to identify files that can be shredded or submitted to records storage
  • Submit files to records management using appropriate procedures/forms
  • Locate and retrieve medical records/patient demographic forms when requested.
  • Label older medical records file boxes for offsite storage.
    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

    Required Qualifications:
    • High School Diploma / GED (or higher)
    • 2+ years of experience in large teaching facility or Medical Records Department
    • Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system application
    • Experience working with Microsoft Word (create and edit correspondence), Microsoft Excel (create and edit spreadsheets), and Microsoft Outlook (email and calendar management)
    • Ability to work onsite at St. Joseph's Hospital and Medical Center in Phoenix, AZ
    • Ability to work full-time, Sunday - Thursday 6:00am - 4:30pm OR Tuesday - Saturday 8:00am - 6:00pm. It may be necessary, given the business need, to work occasional overtime.
    • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.
      Soft Skills:
      • Solves routine problems on own.
      • Works with others as part of a team.
      • Works with supervisor to solve more complex problems.
      • Requires little assistance with standard and non-standard requests.
      • Prioritizes and organizes own work to meet agreed upon deadlines.
      • Applies knowledge/skills to activities that often vary from day to day.
      • Demonstrates a moderate level of knowledge and skills in own function.
        UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

        Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at

        Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible.

        Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work. SM

        Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

        UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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Keywords: UnitedHealth Group, Sun City West , Medical Records Clerk , Healthcare , Sun City West, Arizona

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