RN Home Health/Hospice - Clinical Triage
Company: Presbyterian Healthcare Services
Location: Arizona City
Posted on: February 1, 2026
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Job Description:
Location Address: 9521 San Mateo NE , Albuquerque, New Mexico
87113-2237, United States of America Compensation Pay Range:
Minimum Offer $: 27.92 Maximum Offer for this position is up to $:
42.63 Summary: Build your Career. Make a Difference. Presbyterian
is hiring a skilled RN Home Health/Hospice - Clinical Triage to
join our team. Sign on and relocation bonuses available for
qualified candidates. How you grow, learn and thrive matters here.
• Educational and career development options, including tuition and
certification reimbursement, scholarship opportunities • Staff
Safety (a wearable badge that allows nurses to quickly and
discreetly call for help when safety is a concern) • Differentials
for night/weekend shifts, higher education, certifications and
various lead roles (for eligible positions) • Malpractice liability
insurance • Loan forgiveness through the New Mexico Higher
Education Department • EPIC electronic charting system Type of
Opportunity: PRN FTE: 0 Job Exempt: No Work Shift: Varied Days and
Hours (United States of America) Job Description: Presbyterian is
seeking a RN-Clinical Triage Performs clinical triage review of
inbound member and patient calls to the Home HEALTH, HOSPICE,
PALLIATIVE, Med & GYN ONC CSC Nurse Advice Line to ensure that
services rendered to customers meet clinically appropriate
direction and triage. Utilizes clinical skills to coordinate,
document, and communicate all aspects of the appropriate clinical
advice and triage based on criteria and in adherence to adopted
guidelines and protocols. Clinical triage includes all levels of
acuity of medical presentations. Assists callers and members with
coordination of care to in plan providers, appropriate urgent and
emergent care and Home Health, Hospice, Palliative, Med & GYN ONC
services. Validates and interprets medical information from callers
using evidence-based criteria sets. Consults with Medical Directors
on non-emergent cases where protocols are not clear. Refers callers
of various acuities to venues of careincluding primary care, urgent
or emergent care, ALS services, or public health services such as
Poison Control Center or Public Health Department. May work varied
shifts and performs occasional on-call assignments. Some key
responsibilities include: Receives triages, verifies, and processes
requests for clinical triage and medical advice from health plan
members and their representatives. Callers may have varying degrees
of acuity in presentation and symptoms presented. May Work with
stakeholders, primary and specialty providers across the state to;
identify most appropriate direction of care based on call. Uses
critical thinking to gauge risks, determine acuity of caller s
situations and make evidence-based decisions on information and
advice provided. Legally documents all calls and information
discussed. Records and refers all pertinent information
accordingly. May collaborate with other resources such as
behavioral health clinicians, or crisis staff to best direct
callers. Advises manager of trends in calls and potential quality
of care and legal issues. Communicates effectively with providers,
medical directors, and other applicable PHS departments to deliver
sound and appropriate advice. Must adhere to protocols, guidelines
and processes for compliance of call processing, documentation
transfer and follow up. Qualifications: Associates degree required,
Bachelors preferred. New Mexico Board of Nursing RN License with
Multi-State Compact Licensure status required, with at least 3
years of experience in clinical setting, emergency, urgent care, or
managed care experience. Experience in Nurse Advise Triage,
Hospice, Home Health Care, Oncology and or Infusion centers
preferred. Organizational and Analytical Skills: Experienced
analytical skills as applicable to interpret medical records.
Experience with detailed research, coordination and organizational
skills. Demonstrated critical thinking skills as evidenced by
experience, education, and/or the pre-hire interview process. We‘re
all about well-being, starting with yours. Presbyterian employees
have access to a fun, engaging and unique wellness program,
including free on-site and community-based gyms, nutrition coaching
and classes, mindfulness and meditation resources, wellness
challenges and more. Learn more about our employee benefits.
Presbyterian is committed to an inclusive and equitable environment
where everyone is valued and empowered for success. We believe that
our environment should reflect the diversity of our community.
About Presbyterian Healthcare Services Presbyterian exists to
improve the health of patients, members and the communities we
serve. We are a locally owned, not-for-profit healthcare system
comprised of nine hospitals, a statewide health plan and a growing
multi-specialty medical group. Founded in New Mexico in 1908, we
are the state‘s largest private employer with nearly 13,000
employees - including more than 1,200 providers and nearly 3,500
nurses. Our health plan serves more than 640,000 members statewide
and offers Medicare Advantage, Medicaid (Centennial Care) and
Commercial health plans. AA/EOE/VET/DISABLED. PHS is a drug-free
and tobacco-free employer with smoke free campuses. Compensation
Disclaimer The compensation range for this role takes into account
a wide range of factors, including but not limited to experience
and training, internal equity, and other business and
organizational needs. We‘re Determined to Support New Mexico‘s
Well-Being | Presbyterian Healthcare Services
Keywords: Presbyterian Healthcare Services, Sun City West , RN Home Health/Hospice - Clinical Triage, Healthcare , Arizona City, Arizona
