Medical Case Manager
Company: Northland Cares
Location: Prescott Valley
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Salary: $19.00 - $22.00 Position
Summary: The Medical Case Manager provides comprehensive medical
case management services to a broad spectrum of persons living with
HIV/AIDS and their families, utilizing medical, mental health,
substance abuse, community service and other appropriate resources
to improve the health and quality of life outcomes for HIV/AIDS
infected clients. The person in this position will be working in
the Prescott Valley office Monday - Thursday, 4 days a week, 10
hours per day. This schedule could vary depending on the needs of
the office. As with all positions at Northland Cares, the Medical
Case Manager supports the values and mission of Northland Cares by
demonstrating personal responsibility, respect for self and others,
innovation through teamwork, dedication to caring, and excellence
in customer service. Minimum Qualifications: Bachelors degree in
health or social service-related field plus 2 years applicable work
experience OR Four years applicable work experience in lieu of
degree OR any equivalent combination of experience, training, and
education as approved by the Director of Nursing and/or Office
Manager Familiarity with medical treatment interventions for
HIV/AIDS patients required Demonstrated skills in assisting
high-risk individuals to overcome difficulties resulting from
economic, cultural and/or psychosocial issues Ability to read,
analyze, and interpret policies and procedures and governmental
regulations Ability to write reports, business correspondence, and
effective Case Management notes Familiarity with computer programs
and data management, including MS Office products and EHRs
Effectively present information and interact with medical
providers, government contract representatives, clients, and the
general public Ability to define problems, collect data, establish
facts, draw valid conclusions and recommend or proceed on effective
course of action Attention to detail for effective quality
management Proven time management skills, organizational skills,
and documentation ability Certificates, Licenses, Registration:
Current Valid Arizona Drivers License Case Management Certification
(through ADHS approved training) required to obtain within first
year of employment CPR/First Aid Certification required to obtain
within six months of employment Preferred Qualifications:
Familiarity with HIV/AIDS services and Ryan White / HOPWA
programming Experience with CAREWare; Practice Fusion or other EHR
program software Bilingual English/Spanish Supervisory Reporting
Structure: The Case Manager reports to the Lead Case Management
Manager as well as coordinates with and takes direction from the
Medical Case Manager Program Manager relative to quality control,
training, and medical activities necessary for the clients. Scope
of Work: Assessment of needs and barriers to treatment adherence:
Interview clients, complete assessment tool/s as required by
funding bodies; consult with medical providers; identify medical,
psychological, economic and social risk factors that may detract
from treatment adherence. Maintain knowledge of the scope of
services available through all resources affiliated with Northland
Cares; offer services to clients as appropriate based on
eligibility and access to other community resources. Assist in
preparation of client documentation for housing and other
assistance programs. Develop intervention plan designed to engage
and retain clients in treatment:Ses goals and objectives with
clients care plans; consult with community service agencies for
supportive resources. Network with other agency and community
service providers to secure appropriate, quality services for
clients. Provide case management intervention to clients: Follow
through with services outlined in intervention plans, enlisting
client participation through education and supportive activities;
monitor adherence (medication regimens, medical and lab
appointments, utilization of supportive and entitlement services);
provide triage services and stabilization; follow up counseling
when necessary. Constant evaluation for reassessment and adjustment
of service plan to meet current needs of client. Coordinate
assistance for clients: Assist clients in completing applications
and providing required documents for assistance programs. Make
appropriate referrals; follow up with client, agencies, and
services referred to; Monitor and assist clients progress through
the service delivery system; Track and monitor payment eligibility
and ensure payments to client service providers; Maintain timely
and accurate documentation of all client contacts: Document
intervention plans, activities, and updates as required by funding
agencies through data entry, electronic medical records, and/or
client files. Adapt to procedures as requirements change. Other
activities as identified by Lead Case Management Manager. Ability
to lift up to 20-50 pounds infrequently Other job duties as
assigned.
Keywords: Northland Cares, Sun City West , Medical Case Manager, Healthcare , Prescott Valley, Arizona
