Program Manager
Company: Brighter Heights Arizona
Location: Prescott Valley
Posted on: February 21, 2026
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Job Description:
Job Description Job Description Description: Residential Program
Manager (RPM) Department : Group Living Job Status:
Full-time Reports to: Director of Residential Services FLSA Status:
Exempt Positions Supervised: Direct Care Staff Amount of Travel:
25% Work Schedule: Weekdays regular business hours with possible on
call availability,,and rotating weekends The Residential Program
Manager has the responsibilities of a case management and group
home management functions. The case management function will
support no more than 20 clients. This position assists in the
supervision of staff and clients ensuring a safe, trauma-informed
environment. At Brighter Heights Arizona (BHAZ), we have
established a trauma-informed and trauma-responsive culture. As a
member of our team, we encourage you to embrace our organization's
commitment to creating a safe environment for both clients and
staff. ESSENTIAL FUNCTIONS: Develops, maintains, supervises, and
evaluates a normative program that is safe and secure in which
clients can learn cognitively, behaviorally, and emotionally.
Through interaction and observation of staff and clients, provides
supervisions, role modeling, teaching, instruction, and support
working directly with staff and clients. Recommends and supports
staff with creative, helpful tools for client’s management and
program improvements. Assures that schedules are followed and
activities are conducted consistently. Directs procedures to staff
in times of crisis. Responsible in assisting the hiring process
with Human Resources (HR) for facility staff. Ensures staff are
current with all training and certifications needed for their
position. Documents general and specific performance of all Group
Living Staff pertaining to the group home. Provides additional
review of paperwork that is generated to ensure documentation is
complete, accurate, timely, and communicated to all vital
departments. Reviews and handles all clients’ grievances pertaining
to their assigned facility. Ensures that the monthly recreation
calendar for clients is posted in a conspicuous area for all to
see. Responsible for communication with client’s teams to ensure
timely updates are conducted regarding the client’s progress or
regress. Generates purchase orders for facility and facility supply
needs. Case Management Functions: Coordinate client admit/intake
with admissions. Notify internal and external teams of client
intake within 24 hours. Update client demographics page in the EMR
system Document all collateral contacts in client chart. Schedule
client appointments as needed; request follow up documentation;
Psych notes, Dr. summaries, etc. Arrange and/or provide
transportation for client appointments, preferably with client.
Schedule, coordinate, and facilitate ART meetings and professional
staffing as requested Maintain an updated list of client discharge
plans. Maintain an updated list of client ART meetings; share with
Utilization Review Staff and BHAZ teams. Check voicemail and emails
daily and follow up within one business day. Notify external teams
of client discharge. (Internal notified by Admissions Department)
Participate in team meetings weekly. Complete all assigned
trainings: in person and online training platforms Ensures all
client authorizations are completed and uploaded into the EMR
system by staff at intake and are updated annually. Demonstrate
effective and respectful communications with clients, staff and
stakeholders. Adhere to Brighter Heights Arizona policy and
practice concerning creation, editing, transmission, storage, and
disposition of all Protected Health Information in compliance with
HIPAA. Uphold the philosophy of the Sanctuary Model by embodying
the seven commitments and fostering a safe, supportive, trauma
responsive environment. Adhere to all written policies and
procedures of Brighter Heights Arizona (BHAZ) · Other duties as
assigned by supervisor. Any duty that can be seen as skills
development should include client participation when possible.
(Health-care appointment scheduling, etc.) SOME OF THE BENEFITS WE
OFFER: Paid holiday throughout the year Birthday day off PTO
(Personal Time Off) 401(k) Dental insurance Employee assistance
program Flexible spending account Health insurance Health savings
account Life insurance Paid time off Parental leave Vision
insurance Requirements: Possess a Master’s Degree or Bachelor’s
Degree in a related field in behavioral health with at least one
year of full-time case management work experience, and at least two
(2) years of supervisory work experience; or Possess a Master’s or
Bachelor Degree in an unrelated field and at least one year of
full-time case management work experience in behavioral healthcare,
and at least two (2) years of supervisory work experience; or
Possess a High School Diploma or High School Equivalency Diploma
and four years of full-time case management work experience in
behavioral healthcare, and at least two (2) years of supervisory
work experience Must be at least 21 years of age Valid Arizona
Driver’s License Ability to obtain the Arizona Level One
Fingerprint Clearance Card Must pass a TB test Individual judgment,
discretion, and decision-making skills Confidentiality and
professionalism are essential
Keywords: Brighter Heights Arizona, Sun City West , Program Manager, Healthcare , Prescott Valley, Arizona
