Customer Service Advisor
Company: USAA
Location: Sun City West
Posted on: August 1, 2022
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Job Description:
Purpose of JobLet's do something that really matters. We have an
important mission: serving the members of the military community
and their families. It's both a chance to say thank you and the
opportunity to put your talents to work in a meaningful way. To do
it right, we need the right people. We're looking for those who
share our values of honesty, integrity, loyalty and service.
Because what we do is just as important as how we do it. Come be a
part of what makes us so special!It is all about learning and
growing.Our Bank Customer Service role may be a new career for you,
but the journey is mapped out. There's a lot to learn. Our
comprehensive, fully paid three-month training program including
class discussions, hands-on training, e-learning modules, and the
instructor led guidance will help you to support our membership
independently.Our in-office development program provides the
training you need and the encouragement to create a proactive and
independent support style to service our membership. After six
months in-office, you'll have the opportunity to work in a hybrid
model where you can work from home 2-3 days a week.Job
RequirementsWe are currently seeking dedicated professionals to
work in our Phoenix office for future bank customer service
opportunities in 2022 with the desire to work a full time schedule.
Work schedule times will vary. Military Veterans and spouses are
highly encouraged to apply.As a Bank Customer Service
Representative, you will work within defined guidelines to
facilitate the financial security of members through needs-based
sales and/or service conversations on a single Banking line of
business or product set. In this role, you will make a difference
to our members as you identify immediate and underlying financial
needs and respond with relevant solutions through offering USAA
Banking products and services.Primary Responsibilities: Identifies
and handles existing and emerging risks that stem from business
activities and the job role.Ensures risks associated with business
activities are effectively identified, measured, monitored, and
controlled.Follows written risk and compliance policies and
procedures for business activities.Provides operational support to
members with their banking needs on a single Banking
product.Reviews accounts and processes transactions that may
require regulatory action.Identifies and confirms the member's
immediate request(s) and works to resolve issues.Explores member's
banking needs and responds with needs-based solutions.Recommends
new Banking products that might be of interest to the
member.Maintains high levels of member satisfaction and
demonstrates commitment to quality through member
interactions.Minimum Experience: High School Diploma OR GEDUp to 1
year of customer service, financial services member contact
experience or military experienceStrong interpersonal and
communication skillsAbility to prioritize and multi-task, including
navigating through multiple business applicationsSuccessful
completion of a job-related assessment is requiredPreferred
Experience: US military service or a military spouseExperience in a
fast-paced contact center environment6+ months experience
frequently communicating (minimum 60 percent of the time) with
customers by phone, e-mail, and/or face to face1 year of customer
contact experience in a needs-based sales environmentCompensation:
USAA has an effective process for assessing market data and
establishing ranges to ensure we remain competitive. You are paid
within the salary range based on your experience and market
position. The hiring range for this position is: $43,680 -
44,680.Employees may be eligible for pay incentives based on
overall corporate and individual performance or at the discretion
of the USAA Board of Directors.Geographical Differential:
Geographic pay differential is additional pay provided to eligible
employees working in locations where market pay levels are above
the national average.Shift premium: Addressed on an individual
basis for applicable roles that are consistently scheduled for
non-core hours.Benefits: At USAA our employees enjoy best-in-class
benefits to support their physical, financial, and emotional
wellness. These benefits include comprehensive medical, dental and
vision plans, 401(k), pension, life insurance, parental benefits,
adoption assistance, paid time off program with paid holidays plus
16 paid volunteer hours, and various wellness programs.
Additionally, our career path planning and continuing education
assists employees with their professional goals.To see details on
our outstanding benefits, visit USAA Total Rewards.Relocation
assistance is not available for this position.Successful completion
of a job-related assessment is required.
Keywords: USAA, Sun City West , Customer Service Advisor, Hospitality & Tourism , Sun City West, Arizona
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