Manager Senior, Information Technology

Company: USAA
Location: Sun City West
Posted on: March 23, 2020

Job Description:

Purpose of JobWe are currently seeking a talented Manager Senior, Information Technology for our Phoenix, AZ facility. Manager Senior, Information Technology manages one or more analytical, business or technical support activities. Authorizes and influences the development and delivery of business solutions that enable optimal business performance. Provides and is accountable for technical leadership in the plan, design, development, testing, implementation, or maintenance of business solutions. Leads and directs change management, process improvement, or technical support initiatives. Provides direction and analytical support and directs business plan development to execute initiatives. Advises senior management and provides high level consulting. This position is typically responsible for managing a team of employees engaged in one functional activity.Job RequirementsABOUT USAAUSAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For--, and we've ranked among Victory Media's Top 10 Military Friendly-- Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.ABOUT USAA ITOur most important qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 12 million members who rely on us every day.We are over 4,000 employees strong, a passionately supportive and collaborative team built on Agile principles. We've been in Computerworld's 100 Best Places to Work in IT and named a Top 50 Employer for Minority Engineers & IT by Workforce Diversity Magazine. See what it's like to work for a company where your passion meets our purpose: USAA Information Technology: A Realistic Preview PRIMARY RESPONSIBILITIESHUMAN RESOURCES: First level people management responsibilities include hiring, termination, performance management and pay management.Provides formal and informal training and coaching to team in expected behaviors and activities.Monitors and tracks progression of unit goals and objectives.Directs quality work efforts, team assignments and problem resolution.DOMAIN: Operational Management (Day-to-Day): Accountable for the day-to-day operation of technical domain.Engages and involves all necessary USAA teams as appropriate.Regularly identifies, monitors and evaluates key metrics to ensure health and progress within respective domains.Anticipates and responds appropriately to new demands, priorities, challenges, or obstacles.Defines and articulates a clear role and direction for own work unit, consistent with the organization's mission, strategy and direction.Collaborates with executives and/or senior directors with defining organizational goals and strategic plans.FINANCIAL MANAGEMENT: Each manager is expected to manage and forecast unit level expenses which may include department allocations, Product/Component, 3rd Party, project/program, software and vendor expenses.CUSTOMER RELATIONSHIP MANAGEMENT: Effectively manages relationships with customer and supporting teams during execution of unit responsibilities.Communicates appropriately with teams, customers, and peers through all communication channels.Follows up on critical issues in a timely manner.VENDOR RELATIONSHIP MANAGEMENT: Manages and leverages the relationship with 3rd Party vendors to ensure achievement of domain objectives.May be responsible for vendor management activities including service agreements, staff augmentation and technology contracts.MINIMUM REQUIREMENTSBachelor's degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree8 or more years of experience in a business, analytical or technology support function to include 3 years leadership experience in a relevant business function or technology environment.*Qualifications may warrant placement in a different job level*When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.PREFERRED REQUIREMENTSExpert knowledge leading teams that are implementing and supporting financial and ERP systems.Experience with cloud-based ERP systems such as Oracle, SAP, or Workday.Experience leading teams that are supporting and improving month-end close process.DESIRED CHARACTERISTICSUSAA IT Managers create innovative solutions that impact our members. Collectively, we are:Curious and excited by new ideasEnergized by a fast-paced environment Able to understand and translate business needs into leading-edge technology Comfortable working as part of a connected team, but self-motivated Community-focused, dependable and committee Exceptionally detail-orientedRelocation assistance is available for this position.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Must complete 12 months in current position (from date of hire or date of placement), or must have manager's approval prior to posting.Last day to apply to the opening is 3/08/20 by 11:59 pm CST time. SDL2017

Keywords: USAA, Sun City West , Manager Senior, Information Technology, IT / Software / Systems , Sun City West, Arizona