Software Engineer
Company: American Express
Location: Phoenix
Posted on: January 9, 2026
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Job Description:
At American Express, our culture is built on a 175-year history
of innovation, shared values and Leadership Behaviors, and an
unwavering commitment to back our customers, communities, and
colleagues. As part of Team Amex, youll experience this powerful
backing with comprehensive support for your holistic well-being and
many opportunities to learn new skills, develop as a leader, and
grow your career. Here, your voice and ideas matter, your work
makes an impact, and together, you will help us define the future
of American Express. Responsibilities : • Provide hands-on support
for the runtime operation of our applications, ensuring high
availability and performance, drive Mean Time to Restore service
level targets. • Participate in incident response and root cause
analysis efforts to ensure the stability and resilience of the
applications. • Collaborate with software engineering and
infrastructure teams to troubleshoot and resolve runtime issues,
including performance bottlenecks, scalability challenges, and
system failures. • Contribute to the design and implementation of
monitoring, alerting, and logging solutions to proactively identify
and address potential runtime issues. • Work closely with
cross-functional teams to understand the application architecture
and provide input on runtime and operational requirements early in
the software development lifecycle. • Support and monitoring of
software across test, integration, and production environments
using Continuous Integration and Continuous Delivery tools, e.g.,
Jenkins, etc. • Automate deployments in test or production
environments using standard • Explores new automation techniques to
refine the agility, speed and quality of engineering initiatives
and efforts • Contribute to the development and maintenance of
runtime automation and tooling to streamline operational processes,
improve efficiency, and reduce toil. • Drive automation and ensure
automated test scripts are completed for new features. • Manage
time effectively and work independently and as part of a team. •
Mentor peers and demonstrate a passion for continuous learning
environment for the team. • Good attitude, communication,
willingness to learn and collaborate. • Bring a culture of
innovation, ideas, and continuous improvement. • Challenging status
quo, demonstrate risk taking, and implement creative ideas.
Qualifications : • BS degree in Computer Science, Computer
Engineering, other technical discipline. • Work experience in
software engineering, app support or infrastructure operations or
runtime engineering. • A working understanding of cloud
infrastructure, distributed systems, and containerization
technologies, with experience in supporting critical business
applications being a plus. • Familiarity with monitoring and
logging tools, and incident management best practices, to ensure
reliability and performance of applications in a production
environment. • Solid programming and scripting skills, with hands
on experience to automate operational tasks using tools such as
/Python, Bash, Selenium, Linux and Ansible. • Experience in design
and developing mission critical highly available enterprise
applications and Java applications performance tuning. • Excellent
problem-solving and troubleshooting abilities, focused on
understanding, and resolving runtime issues quickly. • Practical
experience with implementation of system integration solutions,
such as, APIs and Data integration layers (Batch & Real-Time). •
Experience with Continuous Integration and Continuous Delivery
environment and platforms, such as GIT, Maven, and Jenkins •
Effective communication skills with ability to explain concepts to
product managers and business partners and translate technical
terms to meet business needs. • Excellent collaboration skills,
with the ability to work effectively in a cross-functional
environment. • Hands on experience with relational and NoSQL
databases such as DB2, Redis, Postgres, Couchbase etc. • Experience
in JCL, COBOL & DB2 is preferred. Salary Range: $78,000.00 to
$124,750.00 annually bonus benefits The above represents the
expected salary range for this job requisition. Ultimately, in
determining your pay, we’ll consider your location, experience, and
other job-related factors. We back you with benefits that support
your holistic well-being so you can be and deliver your best. This
means caring for you and your loved ones physical, financial, and
mental health, as well as providing the flexibility you need to
thrive personally and professionally: • Competitive base salaries •
Bonus incentives • 6% Company Match on retirement savings plan •
Free financial coaching and financial well-being support •
Comprehensive medical, dental, vision, life insurance, and
disability benefits • Flexible working model with hybrid, onsite or
virtual arrangements depending on role and business need • 20 weeks
paid parental leave for all parents, regardless of gender, offered
for pregnancy, adoption or surrogacy • Free access to global
on-site wellness centers staffed with nurses and doctors (depending
on location) • Free and confidential counseling support through our
Healthy Minds program • Career development and training
opportunities
Keywords: American Express, Sun City West , Software Engineer, IT / Software / Systems , Phoenix, Arizona
