Help Desk Analyst I

Company: Robert Half
Location: Mesa
Posted on: February 18, 2026

Job Description:

Job Description Job Description We are looking for a dedicated Help Desk Analyst I to join our team in Mesa, Arizona, on a long-term contract basis. This role involves providing technical support and troubleshooting assistance to ensure smooth daily operations for end-users. The ideal candidate will possess strong problem-solving skills and technical knowledge to address and resolve user issues effectively. Responsibilities: • Provide first-level technical support to end-users, addressing hardware and software issues promptly. • Utilize Active Directory to manage user accounts and access permissions. • Troubleshoot and resolve issues related to Microsoft Windows 10 operating systems. • Respond to and resolve service desk tickets efficiently, ensuring timely resolution. • Assist users with basic troubleshooting for system errors and application problems. • Document and track all support interactions and solutions accurately. • Collaborate with team members to escalate complex issues to higher support levels as needed. • Maintain a high level of customer service and professionalism during all interactions. • Identify recurring issues and suggest improvements to minimize future disruptions.• Proficiency in Active Directory for account management and permission settings. • Strong knowledge of Microsoft Windows 10 and related troubleshooting techniques. • Experience handling service desk tickets and resolving user issues effectively. • Familiarity with basic hardware and software troubleshooting processes. • Excellent communication skills to interact with users and team members. • Ability to document technical solutions and maintain accurate records. • Proven problem-solving skills to identify and address system challenges. • Capability to work independently and collaboratively in a team environment.

Keywords: Robert Half, Sun City West , Help Desk Analyst I, IT / Software / Systems , Mesa, Arizona