Relationship Manager
Company: Bank of America
Location: Chandler
Posted on: April 1, 2026
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Job Description:
Job Description: At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. We do this by driving Responsible Growth and
delivering for our clients, teammates, communities and shareholders
every day. Being a Great Place to Work is core to how we drive
Responsible Growth. This includes our commitment to being an
inclusive workplace, attracting and developing exceptional talent,
supporting our teammates’ physical, emotional, and financial
wellness, recognizing and rewarding performance, and how we make an
impact in the communities we serve. Bank of America is committed to
an in-office culture with specific requirements for office-based
attendance and which allows for an appropriate level of flexibility
for our teammates and businesses based on role-specific
considerations. At Bank of America, you can build a successful
career with opportunities to learn, grow, and make an impact. Join
us! Position Summary: Serve as a strategic technology partner to
senior leaders across Core Technology Infrastructure, driving
governance, operational risk discipline, and end?to?end process
optimization Oversee lifecycle management of CTI’s
enterprise?critical process inventory, ensuring accuracy, control
effectiveness, and compliance with enterprise standards Act as the
primary integration point between engineering teams, architecture
groups, risk partners, and process owners Provide expertise in
process architecture, control design, operational risk mitigation,
and technology process governance Enable workflow automation,
telemetry?driven performance monitoring, and modernization of
intake and operational routines Develop executive?ready reporting
artifacts, dashboards, and data?driven insights using tools such as
Excel, Tableau, and Jira Strengthen operational resiliency by
improving process transparency, optimizing technology workflows,
and reducing risk exposure Required Qualifications: 5 years of
experience in process governance, operational risk management, or
technology process architecture within a large?scale enterprise
technology environment Experience partnering with senior technology
leaders and influencing technical decision?making Demonstrated
ability to execute process improvements, integrate control
requirements, and deliver measurable operational outcomes Expertise
in process design, control frameworks, operational risk principles,
and compliance standards for global technology operations
Proficiency with Excel, PowerPoint, Tableau, and workflow tools
such as Jira Experience supporting portfolio, workflow, or
operational performance management within technology or engineering
organizations Desired Qualifications: Familiarity with Orcit, POP,
CIMA, and similar enterprise governance frameworks Bachelor’s
degree in business administration, technology, engineering, or
related field MBA or professional certifications such as PMP, Six
Sigma, or ITIL (preferred) Skills: Controls Management Oral
Communications Risk Management Stakeholder Management Strategy
Planning and Development Continuous Improvement Drives Engagement
Influence Strategic Thinking Talent Development Data and Trend
Analysis Decision Making Monitoring, Surveillance, and Testing
Problem Solving Quality Assurance Shift: 1st shift (United States
of America) Hours Per Week: 40
Keywords: Bank of America, Sun City West , Relationship Manager, IT / Software / Systems , Chandler, Arizona
