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Quality Assurance, Senior

Company: USAA
Location: Sun City West
Posted on: September 2, 2020

Job Description:

Purpose of Job

We are currently seeking a talented Quality Assurance, Senior for one of the following locations: San Antonio Home Office II/III, Phoenix Campus, Tampa Campus, Plano Legacy or Remote.

Responsible for developing, implementing and sustaining quality assurance programs to ensure existing and emerging risks associated with business activities are effectively identified, measured, monitored and controlled. Ensures quality standards are established in accordance with internal practices, risk and compliance policies and procedures, and regulatory requirements.

Job Requirements

About USAA USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For, and we've ranked among Victory Media's Top 10 Military Friendly Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

USAA Careers - Award Winning Workplace (https://www.youtube.com/watch?v=lcGKT_Nxdgc) (17 seconds) USAA Careers World Class Benefits (https://www.youtube.com/watch?v=APwPQizcENY) (31 seconds)

Tasks

* Uses advanced knowledge to provide guidance in the design, assessment, implementation and/or administration of complex quality assurance programs, practices and policies. * Identifies and evaluates quality standards, measurements, and process improvements to ensure they are aligned with internal practices and regulatory requirements. * Uses quality methods and tools to identify, analyze, improve, and implement effective and efficient business solutions. * Performs independent assessments to identify training needs and improvement opportunities for program effectiveness. * Briefs senior management on results, trends, studies, and initiatives, and recommends courses of action. * Serves as a functional expert and coach to peers and team members and acts as a resource for escalated issues of an unusual nature.

Minimum Education:

* Bachelor's Degree * 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

Minimum Experience:

* 6 or more years progressive operations or process experience * 2 years quality assurance or quality improvement experience. * Previous experience operating in a financial services environment * Demonstrated experience in analyzing data, identifying trends, and influencing decisions on recommended strategies to remedy issues.

*Qualifications may warrant placement in a different job level*

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.

Preferred Experience:

* 5+ years working within a big bank heightened standards risk framework * 5+ years experience writing, assessing, and staging controls within a controls framework * Proven experience in participating in the development of risk controls frameworks * Experience with financial and risk regulatory reporting a plus * Experience using issues management software applications

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is not available for this position.

For Internal Candidates: Must complete 12 months in current position (from date of hire or date of placement) or must have managers approval prior to posting.

Last day for internal candidates to apply to the opening is 9/02/20 by 11:59 pm CST time .

Keywords: USAA, Sun City West , Quality Assurance, Senior, Other , Sun City West, Arizona

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