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Director of Guidewire Platform

Company: USAA
Location: Sun City West
Posted on: November 15, 2020

Job Description:

We are currently seeking a talented Director Of Guidewire Platform for either the San Antonio Home Office, Plano, TX or the Phoenix Campus. NOTE: The candidate selected for this position will work as part of the IT management team in the P&C IT line of business. The candidate would support and manage full stack development team(s) that work in USAA's Talon, Guidewire, and AWS technology stacks. These software engineering teams create and maintain DevOps tooling, tooling integration, and telemetry for the purpose of reducing delivery lead time, improving application quality, and improving adherence to controls. Projects the candidate could support include: P&C Policy Modernization and P&C Claims Modernization. Advises executive management and multiple teams and provides high level consulting and influence on business initiatives. This position acts as an operational delegate of EMG (Executive Management Group). Directs, plans, and organizes activities of professional and administrative staff engaged in providing information technology services. Provides for technical leadership in the plan, design, development, testing, implementation, or maintenance of business solutions. Leads and directs change management, process improvement, or technical support initiatives cross-departmentally and within assigned unit. Provides long- and short-term strategic direction and analytical support and directs business plan development to execute initiatives. About USAA USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply. USAA Careers - Award Winning Workplace (17 seconds) USAA Careers ? World Class Benefits (31 seconds) Tasks: HUMAN RESOURCES: Second level people management responsibilities including hiring, termination, performance management and pay management. Provides formal and informal training and coaching to units/teams in expected behavior and activities. Monitors and tracks progression of unit goals and objectives. DOMAIN: Operational Management (Day-to-Day): Accountable for the day-to-day operation of technical domains. Relies heavily on seniors and leads within their respective teams for functional execution. Regularly identifies, monitors and evaluates key metrics to ensure health and progress within respective domains. Anticipates and responds appropriately to new demands, priorities, challenges, or obstacles. Advises executives and/or senior directors in defining organizational goals and strategic plans. FINANCIAL MANAGEMENT: Each Director is expected to manage and forecast unit level expenses which may include department allocations, Product/Component, 3rd Party, project/program, software and vendor expenses. CUSTOMER RELATIONSHIP MANAGEMENT: Effectively manages relationships with IT and Business teams (cross-functionally) on operational and strategic efforts. Builds relationships and influences leadership outside of respective departments. Identifies and leads cross-departmental improvement efforts. Makes significant impacts external to their primary department. Self identifies improvements and leads initiatives in partnership with other I/T departments. VENDOR RELATIONSHIP MANAGEMENT: Manages and leverages the relationship with 3rd Party vendors to ensure achievement of domain objectives. May be responsible for vendor management activities including service agreements, staff augmentation and technology contracts. Minimum Education/Experience requirements: Bachelor's degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree 8 years? experience in a business, analytical or technology support function to include 5 years leadership experience in a relevant business function or technology environment Qualifications may warrant placement in a different job level When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses. PREFERRED 5 years managing SaaS and PaaS technical platforms 5 years gathering internal customer needs, prioritizing, and working with vendors to influence external roadmaps 5 years partnering with vendors to understand their roadmap and partnering with internal platform users to create awareness and alignment with internal roadmaps 5 years ensuring proper SLA?s and SLO?s are integrated into agreements with PaaS/SaaS suppliers and creating internal routines to review vendor performance 5 years leading teams that design, build, and deploy custom code solutions leveraging vendor platform provided APIs 5 years communicating platform health and roadmaps to executive audiences in business and IT Prior experience with application and system modernization Prior experience with managing risk and creating mitigating controls Prior experience with developing and tracking to Outcomes and Key Results (OKRs) The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals. Relocation assistance is available for this position. For Internal Candidates: Must complete 12 months in current position (from date of hire or date of placement) or must have manager?s approval prior to posting. Last day for internal candidates to apply to the opening is 11/15/20 by 11:59 pm CST time .

Keywords: USAA, Sun City West , Director of Guidewire Platform, Other , Sun City West, Arizona

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