iTeam Cycle Time Reduction Customer Engineer II - (C2)
Company: APPLIED MATERIALS
Location: Sun City West
Posted on: June 18, 2022
Job Description:
Role & Responsibilities
- Be a primary point of contact(POC) for the Tier 0/1/2
installation process for the semiconductor tools
- Coordinate internal resources such as Installation Team(iTeam),
Field Service Organization(FSO), Customer POCs, Outsourcing
Engineer(OSE) POCs and customer third party vendors for the
flawless execution of projects
- Develop detailed tool install readiness checklist to monitor
and track progress
- Report and escalate to management as needed
- Manage the relationship with the client and all
stakeholders
- Daily meeting with key stakeholders to discuss on the on-going
installation progress, address any delays in installations and
escalate as needed
- Track installation performance to target, specifically to
analyze the successful completion of each milestone and overall
project success
- Check & verify key milestones for -accurate IWN(Installation &
Warranty Navigator) reporting
- Develop daily & weekly status reports and create documentation
for reportingRequirements:
- Bachelor Engineering degree or equivalent experience,
Industrial Engineering
- Working knowledge in MS Excel, Project, Word, PowerPoint,
Tableau & Power BI
- Skilled in a range of processes, procedures, systems and tool
set or has developed deep skills and knowledge of toolsets in more
than a product group
- Resolves problems by identifying and selecting solutions and
applying technical experience and precedents
- Evaluates and communicates technical content in a clear
manner
- Work as a lead, without authority providing clear objectives,
milestones and data subject matter guidance
- Uses insights to integrate with FSO, iTeam & customer POCs to
coordinate efforts and resources to achieve shared and individual
objectives
- Ability to lead without authority, -influential & establishing
excellent working relationship -with internal and external
customers
- Provide high quality and timely services using product group
knowledge by integrating with FSO, iTeam & other functional group
to accomplish Fast Install objectives
- Identify process gaps, propose ideas to improve existing
processes, recommend need for new process(es) and provide solutions
to improve operational efficiency
- Semiconductor installation engineering experience is a
plus
- Working knowledge in SAP CRM, IWN, ADR & BOBJ reports is a
plus
- Project Management(PMI) certification is a plus
- Must be able to travel, > 50% of the time
- Language proficiency - English(Read/write/speak),) -is a
plus
- Ability to work in a Customer Clean Room environment on site as
needed for project coordinationQualificationsEducation:Associate's
DegreeSkillsCertifications:Languages:Years of Experience:2 - 4
YearsWork Experience:Additional InformationTravel:Yes, 50% of the
TimeRelocation Eligible:YesApplied Materials is an Equal
Opportunity Employer committed to diversity in the workplace. All
qualified applicants will receive consideration for employment
without regard to race, color, national origin, citizenship,
ancestry, religion, creed, sex, sexual orientation, gender
identity, age, disability, veteran or military status, or any other
basis prohibited by law. -
Keywords: APPLIED MATERIALS, Sun City West , iTeam Cycle Time Reduction Customer Engineer II - (C2), Other , Sun City West, Arizona
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