Bilingual Spanish, Entry- Level, Care Team Representative
Company: Sedgwick
Location: Phoenix
Posted on: April 24, 2024
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Job Description:
Taking care of people is at the heart of everything we do, and
we start by taking care of you, our valued colleague. A career at
Sedgwick means experiencing our culture of caring. It means having
flexibility and time for all the things that are important to you.
It's an opportunity to do something meaningful, each and every day.
It's having support for your mental, physical, financial and
professional needs. It means sharpening your skills and growing
your career. And it means working in an environment that celebrates
diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a
positive impact on the world through the people and organizations
we serve. If you are someone who is driven to make a difference,
who enjoys a challenge and above all, if you're someone who cares,
there's a place for you here. Join us and contribute to Sedgwick
being a great place to work.
Great Place to Work -
Most Loved Workplace -
Forbes Best-in-State Employer
Bilingual Spanish, Entry- Level, Care Team Representative
Entry-level, Care Team Representative
Must be Bilingual in Spanish. The incoming calls will be 90% in
Spanish and all internal meetings in English.
Are you looking for an impactful job requiring no prior experience
that offers an opportunity to develop a professional
career?
A stable and consistent work environment in an office and/or
virtual setting
A training program to learn how to help employees and customers
from some of the world's most reputable brands.
An assigned mentor and manager who will guide you on your career
journey.
Career development and promotional growth opportunities through
increasing responsibilities
A diverse and comprehensive benefits package to take care of your
mental, physical, financial and professional needs.
PRIMARY PURPOSE OF THE ROLE:
To provide excellent service displaying empathy to callers
regarding claims for multiple lines of business, including but not
limited to, expediting the claims process, and providing detailed
claim notes on all calls, resolving issues with one call/one person
response, and directing calls to appropriate escalation path as
needed.
ARE YOU AN IDEAL CANDIDATE?
We are looking for enthusiastic and empathetic candidates that want
to grow a career. Ideal candidates will thrive in a collaborative
team environment, show motivation, and drive in their work ethic,
are customer-oriented, naturally empathic and solution-focused.
ESSENTIAL RESPONSIBLITIES MAY INCLUDE
Provide excellent customer service to external customers and
internal support to an assigned team.
Act as a liaison between customers and team members; direct calls
to appropriate escalation path as needed.
Provide detailed notes on phone calls, and track and code
documentation according to standard processes.
Educate and inform customers about processes, timelines and status
of inquiries via multiple communication channels.
Resolve issues with one call/ one-person responses.
Investigate customer feedback.
Track trends
Assist with developing corrective/preventative actions.
Perform administrative tasks.
Here is a day in the life of a Care Team Rep: SED23026 -
Mariah_01-09-24 (vidyard.com)
(https://share.vidyard.com/watch/h1fLK1Cn1wdDjUxsnnUBjw?)
QUALIFICATIONS
Education & Licensing: High school diploma or GED required.
Skills: Strong oral and written communication, computer literate -
including Microsoft Office, organizational skills required
PC literate, including Microsoft Office products, Windows
environment.
Must meet minimum typing requirements.
Experience: Clerical or customer service experience or equivalent
combination of education and experience preferred
TAKING CARE OF YOU
Entry-level colleagues are offered a world class training program
with a comprehensive curriculum.
An assigned mentor and manager that will support and guide you on
your career journey.
Career development and promotional growth opportunities
A diverse and comprehensive benefits offering including medical,
dental vision, 401K, PTO and more.
APPLICATION PROCESS
You will complete a recorded video interview as part of our
application process. Upon completion of the video interview and
application submittal, you will receive an email confirmation that
your application was successfully completed. If you do not receive
an email notification, please log back into your candidate account
and submit your application. Our team will give careful
consideration while reviewing your application and information you
provided against the position's criteria. If there is mutual
interest, we will contact you directly.
Work environment requirements for entry-level opportunities include
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Physical: Computer keyboarding
Auditory/visual: Hearing, vision and talking.
Mental: Clear and conceptual thinking ability; excellent judgement
and discretion; ability to meet deadlines.
Sedgwick is an Equal Opportunity Employer and a Drug-Free
Workplace.
If you're excited about this role but your experience doesn't align
perfectly with every qualification in the job description, consider
applying for it anyway! Sedgwick is building a diverse, equitable,
and inclusive workplace and recognizes that each person possesses a
unique combination of skills, knowledge, and experience. You may be
just the right candidate for this or other roles.
Keywords: Sedgwick, Sun City West , Bilingual Spanish, Entry- Level, Care Team Representative, Other , Phoenix, Arizona
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here to apply!
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