Security Officer
Company: Scottsdale Plaza Resort
Location: Paradise Valley
Posted on: April 25, 2024
Job Description:
Compensation Type: Hourly Highgate Hotels: Highgate is a leading
real estate investment and hospitality management company widely
recognized as an innovator in the industry. Highgate is the
dominant player in major U.S. gateway cities including New York,
Boston, Miami, San Francisco and Honolulu, with a growing Caribbean
and Latin America footprint. The hospitality forward company
provides expert guidance through all stages of the property cycle,
from planning and development through recapitalization or
disposition. Highgate has a proven record of developing its diverse
portfolio of bespoke lifestyle hotel brands, legacy brands, and
independent hotels and resorts with contemporary programming and
digital acumen. The company utilizes industry-leading revenue
management tools that efficiently identify and predict evolving
market dynamics to drive outperformance and maximize asset value.
With an executive team consisting of some of the most experienced
hotel management leaders, the company is a trusted partner for top
ownership groups and major hotel brands. Highgate maintains
corporate offices in New York, Chicago, Dallas, London, Miami, and
Seattle. www.highgate.com. Location: - An authentic Arizona
experience awaits at the Scottsdale Plaza Resort, where 40 lush
acres and 50,000 square feet of flexible event space provide a
perfect, palm-lined retreat for family getaways, business meetings
and milestone celebrations. Five pools, a full-service salon and
day spa, and nearby championship golf set the stage for memorable
experiences framed by elegant Spanish Mission-inspired
architecture, fragrant gardens filled with desert flowers, and
stunning views of Camelback and Mummy Mountain. Overview: The
Security Officer is responsible for providing protection and
communication with hotel guests and employees. He/she is also
responsible for patrolling hotel premises to maintain security,
detect and report fire, security and safety hazards and/or
violations of Highgate Hotel's rules and regulations.
Responsibilities:
- Use proper radio etiquette at all times.
- Maintain visual contact with the Front Desk/Night Auditor and
the front door of the hotel by remaining in the Lobby area when not
on property walks.
- Maintain and review daily activity log.
- Maintain confidentiality with respect to guest and employee
incidents.
- Hold briefing with Guest Services staff both at the beginning
and end of shift.
- Check ID of visitors/employees as necessary.
- Access secured areas for authorized personnel.
- Maintain an awareness of legal limitation of position (local,
state and/or federal ordinances).
- Assist guests to their rooms or assist guest's w/entry into
their rooms according to hotel standards.
- Assist during medical emergencies.
- Respond to emergency situations, including medical, security,
guest complaints, etc.
- Investigate assault complaints.
- Assist outside agencies, as necessary, to maintain effective
liaison.
- Respond to altercations, and investigate.
- Have knowledge of hotel and guestroom locking systems.
- Monitor TV cameras, if applicable.
- Administer First Aid/CPR as necessary.
- Challenge suspicious persons.
- Check safety hazards.
- Administer Heimlich Maneuver and or First Aid/CPR as necessary
(certification will be provided as needed).
- Complete Incident/Accident reports in a clear and concise
manner.
- Monitor employees as they enter and exit the building.
- Conduct investigations relative to property losses, guest and
employee accidents, and illnesses and crimes against the
hotel.
- Document all deliveries.
- Patrol area to insure that areas are secure and free of
unauthorized persons and disturbances.
- Provide escorts to persons carrying money, or other
requests.
- Issue and inventory pagers, radio equipment and keys on a daily
bases, if applicable. Qualifications:
- High School diploma or equivalent and/or experience in a hotel
or related field preferred.
- Flexible and long hours sometimes required.
- Heavy work - Exerting up to 100 pounds of force occasionally,
and/or up to 50 pounds of force frequently and/or up to 20 pounds
constantly to lift, carry, push, pull or otherwise move
objects.
- Ability to stand during entire shift.
- Ability to climb and descend stairways and run.
- Ability to physically deter individuals who pose a threat to
employee and/or guests
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and
written, with all level of employees and guests in an attentive,
friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and
clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions
to meet deadlines.
- Approach all encounters with guests and employees in an
attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel
Standards, as required by scheduling, which will vary according to
the needs of the hotel.
- Maintain high standards of personal appearance and grooming,
which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to
encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas
and assist in implementing solutions.
- Must be effective in handling problems, including anticipating,
preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data,
etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest
or operational needs.
- Perform other duties as requested by management. -
Keywords: Scottsdale Plaza Resort, Sun City West , Security Officer, Other , Paradise Valley, Arizona
Didn't find what you're looking for? Search again!
Loading more jobs...