Associate Patient Care Coordinator - Glendale, CA

Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity and Rehabilitation units
Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration
Properly identifies the patient to ensure medical record numbers are not duplicated
Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete
Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the -Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system -for regulatory compliance and audit purposes
Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information to ensure appropriate reimbursement
Carefully reviews all information entered in ADT on pre-registered accounts. Verifies all information with patient at time of registration; corrects any errors identified
Identify all forms requiring patient/guarantor signature and obtains signatures
Ensures all required documents are scanned into the appropriate system(s)
Identifies all appropriate printed material hand-outs for the patient and provides them to the patient/guarantor (Patient Rights and Responsibilities, HIPAA Privacy Act notification, Advance Directive, etc.)
Follows "downtime" procedures by manually entering patient information; identifying patient's MRN in the MPI database, assigning a financial number; and, accurately entering all information when the ADT system is live
Follows EMTALA-compliant registration steps for both Emergency Department and Labor and Delivery areas
Assesses self-pay patients for presumptive eligibility and when appropriate, initiates the process
In the Emergency Department follows protocol for special cases, including but not limited to 5150, Sexual Assault Response Team -(SART), Domestic Violence patients, Child Protective Services, incarcerated patients, Worker Compensation patients, auto accidents, animal bite reporting, etc. as required

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications: -

High School Diploma/GED (or higher)
1+ years of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles
1+ years of experience working in medical terminology
1+ years of experience in requesting and processing financial payments
Intermediate level of computer proficiency
Ability to work on-site at our Emergency Department at -1420 S Central Ave., -Glendale -CA -91204
Ability to work all our overnight shifts (10:00am - 8:30pm and 4:00pm - 2:30am) as scheduled -

Preferred Qualifications:

Knowledge of charity care programs as well as the various government and non-government programs
Experience with MS4 and Cerner
Strong knowledge of both government and commercial insurances
Bilingual fluency

Soft Skill:

Thorough understanding of insurance policies and procedures - -

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**PLEASE NOTE** The sign-on bonus is only available to external candidates. - Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus. -
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The salary range for this role is $16.00 -to $28.85 -per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. -
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At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
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UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. -
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UnitedHealth Group -is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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#RPO #RED

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