Fraud Prevention Policy Senior (Hiring Immediately)

Company: USAA
Location: Phoenix
Posted on: June 2, 2025

Job Description:

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity
As a dedicated Senior, Fraud Prevention Policy you will be working with the Fraud Prevention Team in USAA's Bank Fraud Operations Group. You will work with key internal and external partners, aligning fraud and business needs to develop policies and procedures to mitigate fraud loss while ensuring outstanding member service. You will be also responsible for building, implementing, and maintaining the Bank's Identity Theft Prevention Program.

Relocation assistance is not available for this position.

This position can work remotely in the continental U.S. with occasional business travel.

What you'll do:
Guides and facilitates cross-functional team members in the implementation, management and oversight of fraud risk management workstreams, projects and solutions.
Applies subject matter expertise of fraud risk management requirements, policies, laws, and regulations to influence business strategies and solutions and advise the business on how to strengthen and manage fraud risk requirements on business action plans, projects, or operational requests.
Contributes to the execution of risk assessments with business partners and the lines of business to determine impact and solutions.
Identifies operational inefficiencies and emerging fraud management risks, compliance, and control issues in the operating environment, concurrent with implementing action plans to mitigate business impact.
Provides guidance to functional areas within Enterprise Fraud Management on regulatory requirements and requests to ensure accurate execution of conduct examinations.
Manages and responds to regulatory requirements and requests and ensures the execution of conduct examinations.
Periodically briefs executive management on enterprise projects and initiatives that may impact fraud risk.
Serves as a mentor to peers and team members for assigned area of responsibility.
Develops and implements training plans tied to fraud risk management through understanding of regulatory and industry trends.
Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:
Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 years of fraud risk management experience in financial services, specifically related to Identity Theft, AML, compliance, or risk.
4 years of fraud, compliance, risk, or regulatory related experience with accountability for projects, programs, processes, or policies.
Demonstrated analytical, organizational, and problem-solving abilities requiring a high attention to detail to identify fraud risks and trends.
Strong interpersonal skills with the ability to collaborate and execute among cross-functional teams, including all levels of the organization and with external regulatory agencies.
Knowledge of federal laws, rules, and regulations, to include: PCI, REG CC, REG E, UCC, FCRA, BSA/AML, Elder Financial Exploitation guidance, OCC Fraud Risk Management 2019-37.

What sets you apart:
US military experience through military service or a military spouse/domestic partner
Proven ability to translate complex data into actionable insights to inform strategic decisions, with hands-on SQL experience for data extraction and analysis
Strong knowledge in Fraud Policy areas including: Identity Theft controls and monitoring, New Account Opening rules and performance monitoring, Member/Subscriber risk management, Digital fraud prevention, etc.
Collaborates with and influences Digital or Technology product managers, developers, vendors, designers, and other collaborators to ensure successful product strategies and product/ feature launches.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Implements and/or manages an Identity Theft Prevention Program in accordance with applicable regulatory standards.

Compensation range: The salary range for this position is: $93,770 - $168,790 .

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: USAA, Sun City West , Fraud Prevention Policy Senior (Hiring Immediately), Other , Phoenix, Arizona