Business Process Consultant Lead - Deposits

Company: USAA
Location: Sun City West
Posted on: September 2, 2020

Job Description:

Purpose of Job

Establishes strategic partnerships and maintains effective relationships with assigned CoSA business unit(s) and manages stakeholder interests including but not limited to CFO, HR, IT, and Legal. Applies expert knowledge and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, third party risk management, and global operations. Collects and consolidates demand and identifies opportunities by business portfolio, vertically within the CoSA and/or horizontally across the enterprise. Understands the customer market strategy and proactively identifies and confirms business requirements. Oversees the development of business process related solutions for clients. Viewed by customers as a consultant. Defines client needs, determines a strategy and develops a plan/proposal for delivery of the project which generally leads to a clients internal process or function being modified for improved efficiency and effectiveness. May involve the recommendation to shift future performance to a third party. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

This role will lead the design of MSR guided processes for fulfilling member deposit experiences.

Job Requirements

* Identifies opportunities for, coachs others in, and implements engagement and product development plans. * Develops business process deliverable program plans that align customer, business deliverable and enterprise strategy. * Ensures alignment with customer and appropriate roadmap(s). * Coaches others and leads acquisition and application of expert knowledge of the business and manages alignment and development of business deliverable processes and capabilities with business needs. * Leads planning and directs and coordinates activities for highly complex projects. * Manages risks by using established methodologies and exercising control plans to ensure alignment with CoSA specific requirements, process requirements, and business needs. * Influences CoSA and business process to address risk across all activities. * Review, advise, and develop communication plans for customers and internal stakeholders. * Ensure alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies. * Utilizes data and analytics to deliver insight into customer and business process performance and opportunities across all customers and services to influence customer and business process activities and inform key stakeholders.

Minimum Requirements

* Bachelors degree, OR, 4 additional years experience beyond the minimum required may be substituted in lieu of a degree. * 8+ years business process consulting or product/process management experience. * Subject-matter-expert knowledge of the function/discipline and demonstrated application of knowledge, skills and abilities towards work products required. * Subject-matter-expert level of business acumen in the areas of the business operations, industry practices and emerging trends required.

Preferred Requirements

* Deep subject matter expertise in retail bank deposit processes and experiences and an expert level understanding of applicable regulations. * Industry best practices and consultation experience with deposit product teams and process owner(s), designing MSR experiences for Deposit Servicing and Acquisition within the BPM development tool. * No coding experience required. The successful candidate will complete business architecture training to learn "no code" design principles. * Experience leveraging subject matter expertise in retail bank deposits, to simplify the MSR experience and standardize our execution strategy through automation. * Strong collaboration and presentation skills.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits package in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is available for this position.

Keywords: USAA, Sun City West , Business Process Consultant Lead - Deposits, Professions , Sun City West, Arizona