Bilingual Customer Service Representatives

Company: BCForward
Location: Phoenix
Posted on: February 18, 2026

Job Description:

Job Description Job Description Key Responsibilities: Handle high-volume inbound and/or outbound calls. Assist customers with inquiries, orders, account updates, and issue resolution Provide clear, professional, and empathetic communication to customers Accurately document customer interactions in internal systems Resolve complaints efficiently and escalate complex issues when needed Maintain knowledge of products, services, and company policies Meet or exceed performance, quality, and productivity standards Work collaboratively with team members and other departments Required Skills & Qualifications: High school diploma or equivalent Spanish is Required 1 year of customer service or call center experience preferred Excellent verbal and written communication skills Strong problem-solving and multitasking abilities Comfortable working with computers, CRM systems, and MS Office tools Ability to work in a fast-paced, customer-focused environment Company Description About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer. Company Description About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

Keywords: BCForward, Sun City West , Bilingual Customer Service Representatives, Sales , Phoenix, Arizona