Preferred Vendor Manager
Company: Community Management Holdings
Location: Scottsdale
Posted on: February 17, 2026
|
|
|
Job Description:
Job Description Job Description Introduction Community
Management Holdings (CMH) is a family of community association
(HOA) management companies serving over 500,000 homes across 12
states. We partner with boards and residents to run great
communities—operationally, financially, and experientially. Our
goal is to increase the value of being a CMH client by offering new
services that deliver meaningful benefits to boards and
residents—and to leverage our growing scale to adapt quickly to
client needs. We are building a best-in-class preferred vendor and
compliance program that helps us attract and retain the best
vendors, reduces risk, and makes life easier for community
operations teams. The Manager will be responsible for the success
of our preferred vendor program, serve as the primary point of
contact for internal teams and external partners, and continuously
improve how we vet, onboard, and manage vendors across CMH. The
manager will be the primary interface with strategic required to
run the program. The Manager will also be responsible for
developing a strategy and operational approach to expand the
program with future acquisitions. The Preferred Vendor Manager
reports to the VP, New Services & Operations and partners closely
with the Chief Growth Officer, Community Success / Operations,
Community Finance, external partners, and leadership across CCMC
and other CMH brands. Responsibilities Program Ownership Provide
day-to-day operational oversight of the vendor management program
at CCMC and forthcoming program at HOAMCO Rollout and scale current
vendor management programs to additional geographies Accountable,
along with the VP New Services & Operations, for delivering
targeted financial and operational results from the program Own
CMH’s relationship third parties Provide leadership to and serve as
primary point of contact for Community Operations teams around
vendor management Compliance Introduce compliance process changes
to Community Operations team members and guide them through process
changes Monitor community and portfolio-level compliance ratings;
identify gaps, partner with Community Operations to close them,
escalate as needed Partner with Legal and Community Operations to
continuously improve insurance requirements and risk management
processes Use VMS and other systems to track vendor vetting
sign-ups, expiring credentials and renewal statuses Preferred
vendor programs Design preferred vendor program benefits, analyze
vendor data to identify high-performing vendors to include in
program, design vendor communication strategy, drive vendor
sign-ups and renewals Engage Community Operations team in program
delivery as needed Analyze program KPIs and recommend process
improvements to drive desired results Both compliance and preferred
vendor Develop and deliver training for new hires and existing
Community Operations teams on insurance basics, vendor vetting
workflows, preferred vendor programs Coordinate surveys and
feedback loops with Community Operations teams to identify friction
points and prioritize improvements in vendor management processes
Provide regular updates and insights to Community Operations and
senior leadership on program performance and risks Requirements
Bachelor’s degree 4 years of experience in HOA management
(preferred) Prior data analysis experience / proficiency with excel
Familiarity with vendor insurance and contracting concepts (COIs,
additional insured, waivers of subrogation, hold harmless
agreements, etc). Experience working with third-party platforms or
ERPs to manage vendors, credentials, or payments (e.g., VMS, IPS,
or similar systems). Strong organizational skills and attention to
detail; able to manage many vendors, communities, and deadlines
simultaneously. Proven ability to build and improve processes,
SOPs, and playbooks for users across different locations and
levels. Clear, confident communication skills—capable of explaining
requirements to onsite teams, vendors, and boards, and influencing
stakeholders without direct authority. High initiative,
resourceful, and comfortable working in a fast-evolving environment
with new tools and processes. WHAT WE OFFER: Comprehensive benefits
package including medical, dental, vision, and life insurance
Wellness program Flexible Spending Accounts Company-matching 401k
contributions Paid vacation, holiday, and volunteer time
Company-paid Short-term Disability Optional Long-term Disability
Employee assistance program Optional Pet Insurance Training and
Educational Assistance Perhaps most importantly, a service-oriented
team who is dedicated to your success!
Keywords: Community Management Holdings, Sun City West , Preferred Vendor Manager, IT / Software / Systems , Scottsdale, Arizona
